Petco

"Terrible employee (Enrique) at Kendall drive & 127 ave The worst customer service I’ve ever had at any kind of pet store After purchasing several items at that location, I realized after unloading my bags later that evening that one of my items was missing I proceeded to call the store to let them know & then arrived at the store shortly after I was treated in a very condescending manner by Enrique (Asst mgr)? & told that he would only do me this favor once Let’s be clear he was not doing me any favors. The cashier did not put my item in the bag & I was then treated like a liar for wanting to pick up the item i never received I never received an apology for being inconvenienced at having to come back to the store for a mistake the cashier made Shopping at a pet store is supposed to be especially fun & Enrique ruined that for me I will be stopping in to speak with the mgr & will see how his customer service skills compare"

"Got the best help they were great also gave me advice on does and don't. One thing that got me wrong was a 10 cent charge for plastic bag for my purchase. Moving forward 1/20/24 just went back got the same great service and refresher advice. Keep it up by the way I have 2 other petco alot closer and 2 other places that can go to."

"I wish I could give more than 5 stars. They did GREAT with Buddy. He's a puppy and it was his first grooming so we didn't know how he'd respond, but they kept him calm and he did great. They were able to do the full cut and wash without a problem and gave us a lot of tips about home care. Thank you so much! We will 100% be coming back for his next cut and grooming!"

"I am a serious pet owner and wanted new pet rats with all the equipment which would’ve cost over $100 in sales… The manager was just blasé once I told him that I’ve owned Rats before and I will need to get all new equipment, bedding and food which any sales person would know what cost a pretty penny. The manager seem like he didn’t even care about trying to make a sale. The poor rats were never touched or socialized so they weren’t making for good pets for sale off of that. I’m sure this place yourselves Rats as food for snakes. Which I have zero issue with but the fact that as a previous rat owner, the salesman knew that I wanted to buy all new stuff and several rats and never tried to encourage anything. Just poor salesmanship, not even telling me where any of the merchandise is to set them up, if I was choosing to take several of them."

"I wish all businesses were ran like how Andres runs this store. Incredible service and attention to his products and inventory. I asked if he had a popular product in stock that by all means should have been sold out because of the excellent deal they had, and without hesitation he went and checked for me and came back with the very last one. And let me not forget Justin who assisted with ringing me up and collaborating with Andres to get me the product."