Walgreens

"First this Pharmacy failed to let me know they did not have my prescription in and they had to order it. I called them today and the lady said everything was fine and she would have it filled by lunch time. I get there after work at 5:00 and was informed the prescription was not filled, they made a mistake so they said to circle around and wait. After I did that, the lady told me it still wasn’t ready and it was rush hour that I needed to move and circle around yet again. She was very rude, extremely unprofessional and had no compassion for what I was going through especially when this was there mistake. So then 5 minutes later someone called me to tell me they did not have enough pills to fill my prescription and maybe they would have it in by next Monday but she couldn’t guarantee it. Wow! Unbelievable!! Sadley no one knows what their doing and they could care less. A little compassion and an apology would have gone along way."

"They did have my prescription so they sent it to the brandywine store and some other store and the other store filled it but they don't know what store it was and they won't take responsibility for there screw-up. Still haven't gotten my medication"

"This store constantly lets me down and flat out puts me at risk. I do not know if it is over worked, under staffed or just plain incompetent. This is the latest of screw ups and horrible customer service. I called in a prescription to this Walgreens #4699 in Deland on I.S.B. the day after xmas. they said it was being processed and they would be in touch, I called a week later, same message, I called two days later to add a prescription and get a status update. the lady asked me if I had new insurance. I said same company but had a new card. She said they had to see the card before they could refill any prescriptions. 10 days had pass since i ran out of my meds. I asked when they were going to let me know this? or do you just wait to see if I die first? she said come in after work and they would handle it. after waiting 45 minutes in line at the pharmacy, I am told I have to call the insurance co, I do and the ins.co. clears the way for them to fill the script. I get back in line, another 20 minutes, she says give us 15 minutes and it will be ready. I wander the store ,get back in line and 15 minutes my scripts are ready. I pay, I go home and low and behold instead of a months supply of my cholesterol meds , they gave me two pills! this happened the last time I refilled this script so shame on me for not expecting them to screw up and check the script while I was in line. The very long line of people waiting prompted me to exit quickly. I called when I noticed, it was just before 8pm. I was put on hold and remained on hold until 9:47 when my frustrated self realized the pharmacy closed at 9 pm!!! they left me holding 45 minutes after they left. I hung up and had to call back twice to get the store manager. he was as useless as the ball on Biden. I requested/demanded the pharmacist call me this morning to rectify the situation. no call, no nothing. I called corporates home, talked to a rep who assured somebody would be back to me in 48 hours, I will not hold my breath. the last time they shorted my script, they made me pay two copays, one for the 2 pills and one for the remaining script. needless to say I am transferring my prescriptions to CVS, no guarantee they will be better but I doubt they will be worse. just a little suggestion for Walgreens, if you know it is going to be busy from 5-9 staff accordingly, we work too!"

"Transferred our prescriptions to the store when we moved, they had problems with a prescription, during the phone call to straighten out the problems, arranged to pickup everything at once. Instead we get to this store, they had nothing ready, drive around the building please, get back to the window and only the problem prescription is filled. Spoke to pharmacist and manager and they were useless to solve any kind of problem, just come back tomorrow, we can't help right now Worst Walgreens I've ever been to, time to look for another pharmacy to give my money to."

"After an issue that most pharmacies would’ve done nothing about... Brandon and Janelle made everything better. Even ran my sisters insurance through after I had already paid (which they didn’t have to) because it was partially my sisters fault for not having the updated insurance info on file... This has got to be the best Walgreens in Central Florida because I never have problems & they due what’s right and fill our doctors prescriptions. Most pharmacists don’t take the time to speak with me & Brandon gets an A+ on this. Well I guess different pharmacist treat people differently I don’t know what it is with the Pharmacist last night & tonight. I have never been treated so unfairly in my life. The Walgreens app in January charged me twice for the same exact prescription so I let the manager (Michelle) know about it & gave her a screenshot to her cell phone & the receipt I just paid in the store $46.**, She said the Walgreens app & their computer system weren’t linked at the time so I eat that money but the lady Pharmacist was horrible & It’s not like I’m a new customer. I’ve been going there monthly for years. So the issue with my prescription was it was picked up last month but with the leap year it added another day. I’m sure she knows this but she flagged my prescription anyways. On their app it says ready for pickup but now because I took it that it says on their app & my bottle I picked up 2/27, I have to wait 35 days when the person behind me picked up the same medication from same dr 6 days early. Most of the pharmacy people there are great but today & yesterday was a total nightmare."