Petland

"My family and I love the selection of all animals and friendliness of employees here. We are thankful that we can play with puppies in our own space without extremely high pressure sales tactics. For a pet store, this location seems to truly care about the pets and wants to give them the best. Unfortunately, this gorgeous puppy was a bit out of our price range the day we stopped in, but my son and I LOVED playing with her."

"We purchased our sweet boy here in October. We were told by the staff that he was a purebred standard poodle (with a hefty price tag… hence the 100% poodle which we needed due to allergies to other breeds), but after his first few vet visits I was starting to realize his weight wasn’t up to the “normal” weight of a standard poodles growth projection. I decided to order genetic DNA testing to learn more about his ancestry, genetics, health outlook, etc. since initial information and documentation provided seemed to be incorrect. Turns out, he is not a standard poodle and he is not 100% poodle, he is actually mixed with a terrier and will only be about 25 lbs (male standard poodles range between 70-80). I understand Petland was doing their job with the information provided, however being lied to while trusting the team and spending a great amount of money is unforgivable. I’ve attempted to contact the team multiple times after the first vet appointment in October requesting his parents weight (which I had to follow up on 2+ times over a few weeks to obtain), and again after finding out this information of what breed(s) our puppy actually is, and… radio silence. We love our puppy. It’s just the principle behind the situation that I can’t get behind. We won’t be purchasing anything, even something as simple as food or toys, from Petland ever again."

"Very friendly staff. Went out of their way to give me time to make sure the fit w the pup was perfect! He made an easy transition which makes me think they take very good care of those puppies before they find a home."

"We recently bought an Australian shepherd here and the staff was SUPER sweet especially Samantha. Our Aussie had a sister in Fort Walton we got recently 2 days ago! They are so happy to be together again and have such a good bond. We called a day before getting our recently purchased Aussie telling the manager about the sister situation we got $1,000 off because of the sister bond. The staff and the exit experience was amazing and made us feel super special, the floors could be cleaned a little more BUT I understand the stress and a lot of little puppies to take care of they can’t get everything. I definitely recommend"

"I am so disappointed as a long term shopper of Petland I feel this experience was a real let down and we will now advise everyone we know about the experience. This is regarding a Marina aquarium Heater !!! First, Don’t buy them they are garbage. Second we live about an hour and 30 minutes away from Pensacola Petland but as a family hobby we are proud owners of a saltwater reef tank. Well our old heater decided to go out and we quickly drove to Petland in Pensacola to purchase a new one. Well this was the beginning of our nightmare. We got home acclimated the heater in our reef tank and then turned it on. It would click on but then quickly turn off. Our water temps were originally 77-79f but we noticed the reef tank temp was consistently dropping. Drove back to Petland to exchange thinking it was a fluke. Well after another hour and half drive we exchange next day. Drive another hour and half home (2.5 to 3 hrs round trip) only to experience the same thing. Then drive back to Petland in ft Walton surely 3rd time is the charm right? Nope after getting home running over 100 miles each time round trip we find the same issue. This time I am upset but still remain calm. Called manager and spoke with them - I was told to bring it back and they would exchange it at the cost and provide a different brand even if more expensive. (We did and it might have been $10 more) Well 4th time and week later we finally have a working heater for once however this heater ended up costing us about $100 in gas and about $400 loss of our once beautiful coral. I am beyond disappointed in Petland when they call me and said they were removing all Marina heaters and would like me to call Marina. No that should be your vendors responsibility and they stated they lost revenue because of it well again your vendor should be reimbursing you because you purchased from them. Just like I purchased from Petland and they should have made it right. However as for a dedicated customer they refused to do anything about the amount of money we spent going back and forth and truly disgusted at our coral loss over $400 - I asked for the district manager to call me back however Alex called me stating he spoke with the owner and they would pull the product but could not do anything for our troubles. Well bad mistake because our family and friends all spend money there and we will definitely be telling them about this. Our mother in law purchased 2 dogs from there and you know those alone were $6K so I will be informing them and helping them find their 3rd fur baby from someone who stands by there customers. Not to mention the amount of money we spend there. After a week of very low temps my corals are in very bad shape. Definitely heart broken over my beautiful corals all dead or dying. The owner could not even call me back and just made the manager. Definitely if I could give 0 stars on my experience I would - goodbye Petland"