BENCOR/MidAmerica 1052 Willa Springs Drive, Winter Springs, FL 32708

"7 years ago an executive at my former company engaged MidAmerica (MA) to handle their HRA/FSA accounts. My experience with MA has been awful! Several years ago they deposited another clients reimbursement in my checking account - and then demanded that I repay the amount and write a letter explaining what had happened. This year, I filed a HRA reimbursement claim on 1/12; the claim was incorrectly processed 1/29. I called MA and was told there was a"keying error." I asked a supervisor to call me; no one called. I called MA again on 2/14. I was told that MA had changed to a new IT system and that it wasn't working. I asked to speak to a manager and was told that the CSR couldn't transfer me. I asked when I could expect my reimbursement and was told that they didn't know when the system would be working. It has now been more than a month and I still don't have my claim resolved. Yet MA continues to charge my account $3 per month and $5 per paper claim. All I can say is good luck if you have to deal with this company."

"I have had to call this company 7 times in the last 45 days to follow up on my Wife’s Distribution Request. Each time, I am told something different as to why my request can’t be processed. One excuse was, the Customer Service representative hasn’t gotten around to forwarding the paperwork. I have had to update my address 3 times. I have had my User Name and Password expire 3 times within 3 weeks. The endless excuses are unbelievable. If you don’t follow up constantly, they DO NOT communicate with you EVER…I could not even get a Supervisor to call, even though the REP said she would have them call. I’m STARTING TO THINK MY MONEY HAS BEEN EMBEZZLED. To date….We have nothing…"