Neuro Network Partners

"Spoke with a phone rep Isabella that told me there were no appt before looking up my sons info. Then proceeded to transfer me back to the main menu when I asked for a supervisor. Unfortunately she kept picking up my call and instead of getting an appt for my son that has severe epilepsy I was hung up on. Horrible customer service. They sound like they work from home and don't really understand the appointments or the importance of their jobs."

"Have been calling and living messages for over a week, and noone answers the phone. My son is out of medication for 5 days already and they don't care about the withthrough symptons that my son could have. Irresponsibles !!!!!"

"Worst staff and insulting medical assistant! If I could leave a ZERO I would. My son waited for 3 months for an appointment. To call me the week before his actual appointment and force us to reschedule. They were rude, insensitive, the medical assistant literally told us to forget coming in at all because she was noting our file. She then proceeded to hang up on us when we kept asking to speak to a supervisor regarding our frustration. No one cared if we had waited three months to evaluate our son. No one showed concern or empathy. The manager promised to call us back within 48 hours and they never did. I urge anyone considering going to find another office who understands the importance of patient care and their needs. These are the names of the staff members hoping directors or doctors finally resolve this issue. I see that your practice has veeeery poor reviews all complaining about the same. Scheduling person: - Itzel ( she promised a manager would call me back next day and I never received the call) -Sofia: Office manager who was supposed to call me back never had the decency to return my calls. -Andrea: personal secretary for the neurologist. This lady hung up the phone on us WHEN WE EXPRESSED OUR FRUSTRATION and refused to speak with us when I tried calling back, making me be on hold on the phone for over ONE hour to never to back to me. I have attached a picture to show management how long I was on hold trying to fit my son in for his appointment."

"I love my daughter's ARNP, but the staff leaves a lot to be desired. I called three times today to renew my daughter's Rx. Once I was put on hold for almost 20 minutes and I hung up. The second time it just rang off the hook and no one answered. Third time they barely let me say hello before I was put on hold again. The excuse is always that they are experiencing a high volume of calls. That's the excuse I hear every time and I have to call once a month. If that's the case, hire someone else! The "stars" are for her PA (I would give her 5), but the place looses four stars for failing on the front end."

"I’m sure this review will do nothing to this company nor this organization being that there’s a wait for every neurologist in South Florida but I still want to vent. Our son has ADHD and can’t focus as well. We came to our initial visit in August of 2018. Our follow up appointment was November of 2018. A few days before our second appointment where we were suppose to review school and other genetic testing they called to cancel and say the doctor wouldn’t be in the office that week. They couldn’t even accommodate us for the same month or the next! The next available appointment was February 26, 2019. We get to the office at 2:15pm because we thought the appointment time was 2:30pm. They wouldn’t accomadate us without a fight. The staff seemed unfazed, unconcerned, and uninterested. Finally, a ARNP had a cancellation and saw us. She was great! So they get at least one star!"