Conviva Care Center

"Staff is rude and sarcastic. Doctors don't listen. The phone is something none of them know how to pick up. When you need specialists they do everything wrong to make it harder."

"I was going to give this office a much lower star however, Dr. Coto has been the best medical provider I've meet in a long time. As most of us know finding a doctor who actually cares about you is truly one in a million. He listens to you... rare.. I know! The medical assistant is new but she is very nice as well. However, the front desk staff are not as friendly. The end of June I lost my health coverage. The next day after I lost it I received a phone call that all of my future appointments have been and canceled and call back if I get insurance. They truly made me feels as just another number and not a human. I informed them that my doctor had recently put me on a new medication and the appointment was a follow up. I did inform them that if I did not have new insurance by the date of the appointment I would pay out of pocket fees to be seen. She then told me they do not see cash paying patient's and call if I get insurance. I was so taken back by how poorly the front desk staff manage patient care. Hopefully upper management will re train their staff to have compassion for the patients of this office."

"All Conviva locations have been problematic, but this one takes the cake! If i could rate lower than one star I would. They think nothing of letting a very elderly patient go without care. You have to have hours to wait on hold on the phone as they do not have a direct line, so you always have to go through an answering service, even during business hours. The doctors are okayish, but borderline dismissive. But even if they were great, it wouldn't matter as you can never access care in time, since the Drs are blocked behind layers upon layers of bureaucracy non sense. The staff is rude and will think nothing of hanging up on you. Do yourself a favor and never seek care with any of the branches of this conglomerate."

"Worst ever the first chance I get i will change doctor. It took 2 days for an assistant to call back, not the doctor ,took almost 30 days for a prescription to go threw with an abundance available at the pharmacy. They boast about saving a trip to the E.R but yet I had to go 4 time's there versus any help from corviva. I was slightly pretentious about a cortisone shot and was asking many questions until the doctor got aggravated and specifically said that he is getting bored with the conversation, completely not professional"

"Absolutely the worst. They advertise that you should skip the e.r because you can talk to a doctor 24 hours 7 days a week. It took them 2 days to call back and it wasn't even a doctor, it was an assistant. Prior to that it took over 3 weeks for simple meditation to be filled,so I asked my pharmacy and they said they have an abundance of that certain medication but yet nothing from corviva for just about 30 days..if I can leave zero stars I would"