Imtermed Clinic

"They don't look professional at the phone! I have asked about a basic physical exam and they told me it was $30, and after they asked me about "How many pages?" I said one page, and them they increased to $50... no way I am coming!!!"

"I'm shaking from the phone call I just had with the disgusting woman at the office on Lyons and the Sawgrass. The woman yelled at me and gave me horrible attitude. I called in requesting an explanation of a bill and she didn't even ask for my information, she just jumped down my throat, stating that I didn't owe them money I owed the lab, and it wasn't there problem. I will never come back to this office, I could never trust them. It's really sad because I love my doctor but treating a patient like that is inexcusable. When I called back to get the woman's information, the woman that answered said she had no idea who I was referring to. Very hard to believe when the woman was just yelling at me. I asked to speak to an office manager of some kind and she said they they were conveniently unavailable. It's also very sad because the second person I spoke with handled my request for an explanation wonderfully. She simply stated to come in and she'll take a look at it to insure that it was sent in properly. That's all it took, was an ounce of kindness or understanding. This office needs to take a look at their staff. When working in a doctors office, you should know that this is a very vulnerable place for patients. Treating patients like this is appalling, and when you're mean and rude for no reason, it just makes it worse."

"I waited over an hour for blood work. When I went to the desk to tell them, they told me I was next. 2 people went in before me for blood work. I walked out. I hear now they won't prescribe certain meds. The drug store had to tell me, the Doctors office didn't have the decency to call and tell me. Now the withdrawal come or I need to get another primary doctor."

"Offer online appointment scheduling...but don't honor the time listed as available. Offered to accommodate me 5 hours later. With another wait. Dr's don't listen to patients. Edit: I saw a different doctor last visit (even though I had to wait 2 hours to do so). He was very knowledgeable and I felt comfortable when I left that my issue would be resolved."

"Long wait even with a scheduled appointment. Refused to write up a doctors note to my employer relating to health issues. Complaints aren't taken seriously. I want to see a doctor to help me with my problems, not create more."