Domino's Pizza

"I order pizza last night. An hour later the order came, it came cold and all over the place like if the box was shaken, I do not have a working oven right now so I was not even able to heat it up, instead it went right into the trash. I called the location and was on hold for 30 mins, no one answered. I just called now and was on hold for 10 mins, the later tells me I have to call back at 2pm to speak to a manager. This is ridiculous. Worst experience I have ever had ordering pizza for my family."

"I can’t name a time I’ve EVER been able to call the store and someone pick up. If your order is wrong or the delivery driver decides he’s not going to finish out his delivery (weather he runs into a hiccup or not) your only choice is to use the contact us (corporate ) option. I’ve had orders cancelled after out for delivery 3 times in one night on a Friday night before. I’m in a weird area in Pembroke Pines so finding ANYONE who can deliver to me is nearly impossible and I think this store knows that and takes advantage of that. I can’t order hungry howies, Pizza Hut, or lil Caesar’s delivery for some reason in my area for delivery. My only option im left with after 3 failed attempts to order food and have it delivered, just to get it cancelled is to order papa John’s for $49 and an hour and a half delivery wait time while our kids are furious because they’ve been waiting hours for dinner. I can’t explain how many times a Tuesday or Friday night dinner if what was supposed to be “easy” turned into a nightmare and left my whole family starving and mad! They had a special, buy a pizza and get a an emergency pizza for free. I ordered atleast 4 different times expecting it to some how work and I NEVER once got my emergency pizza ordered. Either the app wouldn’t accept it or the emails I got sent wouldn’t connect to my log in properly for my dominos account. And of course, I could NEVER and I mean NEVER call the store to speak to them because they all REFUSED to answer. There’s only so many times you can hit the contact button and speak to customer service somewhere overseas and pray that they’ll be able to help you out. Speaking to management to somehow figure out what the problem was (weather it be my fault or not) would have been spectacular. I could have continued on ordering my weekly pizza night comfortably knowing that my order will in fact show up and my family will in fact eat dinner that night instead of trying to scramble at 10 pm to fix everything. If a store isn’t available to take call ins then state that on the website and redirect your customers elsewhere. Don’t just leave them in limbo. I’ve now been in Pembroke Pines for 1 year and have ordered pizza weekly (or attempted to) and I spend an average of $30 per trip at 52 weeks that’s $1,560 in pizza orders given to the store and never once did I feel comfortable or at ease once I put my order in. Add in tip @ $260 for the year I’ve now spent MINIMUM $1,820 at a store I cannot even contact when I have a problem. I really took the time to leave this comment so the store could really understand the horrible customer service the community is receiving on a weekly basis. Say atleast 30 people spend the same amount weekly as I do and receive the same service… this store is receiving $54,600 by loyal customers just to get zero service and depending on an app or someone overseas to help them out. Now let’s say 300 loyal customers deal with the same issues, this store is receiving $546,000 (not including tax) ($38,220 of taxes so that’s $584,220 from the community and not one person can call in to speak about the problems they are having weekly with this store. Bananas !!!! Hire staff to answer the phones or put something on your website to redirect their calls to speak to a live person! At a store and not in the corporate office. How can you ever build repor with your communit if no one even knows who you are? Think about that for a moment. Thank you kindly for the service we have received it’s greatly appreciated."

"If I could give 0 stars to this Dominos I would. The fact that I even had to come here and leave a review should say enough. Dominos franchise is slowly but surely failing and they need to close this establishment. Every time I try to order from here for the past 4 years, I always have to end up canceling my order unless I decide to drive to the store and pick it up myself with no refunds of the delivery fee, even though there was NO DELIVERY. they are thieves, and I’m pretty sure all the food people order and end up canceling they eat. There’s never delivery drivers available, yet my order is on delivery. Management is TRASH SERIOUSLY TRASH THIS ONE LOCATION HAS STOPPED ME FROM BEING A DOMINOS CUSTOMER ALTOGETHER. WORST PIZZA COMPANY."

"THE WORST service that I've seen in 20 years. When my delivery order took 1 hour, I called the manager Alexis. He stated wait 10min then call back. I waited 30 minutes and then went to the store myself, While watching the delivery boy, stay over 30 min at one location on the GPS TRACKER. The manager Alexis refused to give me another pizza in a shorter period of time. Stated I would have to wait an additional 35 minutes for another pizza. Mind you, the delivery person still never delivered my pizza. I then voided the order at the dominos. The manager Alexis, wasn't apologetic nor tried to remedy the situation at all. Just made excuses for the delivery person. Still hungry with a headache, with hungry kids at home, I called another dominos location and got my order in 10 min."

"I ordered a pizza for my kids and the driver left the pizza somewhere else when I clearly mentioned the building number on the address but still the driver left my pizza somewhere else. I tried calling the store and they never picked up the phone. Very poorly managed. I was on hold for over 30 mins and decided to hang up. This is Unacceptable."