Donato's Ristorante

"Food was good, but other aspects were "off". All the televisions were off and I was the only there the whole time for lunch. The paper on table was strange as well. At the end, a 3% "surcharge fee" added to my bill. I asked what it was and the answer was, "we have been charging that for years". Not an answer. I asked again and a small sign behind the column was shown and he indicated there is sign on the door about the 3% credit card surcharge. 3% is not a big deal, but just build it into the prices and do not surprise guests with this and give a non-answer when guests ask about it. Maybe something as small as 3% is offputting enough for customers to not develop loyalty."

"I’m new to the area and needed to find a new pizza place. It’s my third pizza place I tried in 3 months. I’m not going anywhere else again. Their chicken is well seasoned and their Greek salad was fresh. I love their pizza and garlic knots too. I intend to try other foods on the menu. I had great experiences on both my visits!"

"We usually order to go and have never eaten inside. This evening, my family of 7 decided to dine in. The restaurant was nearly empty. We had the absolute WORST service we have ever encountered. We didn’t get asked our drink orders, then we only got waters and not the beers. Then, we didn’t get utensils or napkins. We got our wings and no plates. Then, my daughter got her pasta and I asked for the spices - was only brought cheese. My husband never got his soft drink, nor did we get the garlic rolls. We had to get up and ask for every single thing. We had to ask the cook for things we needed - he actually looked over at our table and saw we needed attention. We finally got rolls toward the end (the appetizer) because we asked again. Even at the end, we asked our waitress for boxes for our garlic rolls and pizza. We were given only one box for the rolls (which didn’t fit). You would think after asking for boxes, she would ask if we need anything else or if we would like our check. Nope. Had to get up and ask for the check, too. The check wasn’t ready and she had to figure things out while my husband stood there waiting. The waitress was lost and flustered. She even dropped and broke a plate. Needless to say, the food is good, but the service was by far terrible. I’m not sure if they need more help, but the waitress definitely needs more training. She barely made eye contact, didn’t tell us her name, never checked on us, and as mentioned above didn’t get us anything we needed or ordered. We will no longer be dining in."

"We have been to Donato’s twice in the evening. Last night, a Saturday night was our second great visit. I was surprised during both visits how empty the restaurant is in the evening especially on a Saturday night. I hear they do a good lunch business, but for a local Italian Pizza restaurant I would love to see larger crowds at night. The pizza is excellent, the menus is extensive and priced affordable. I had a Gorgonzola salad, my wife had a chicken roll and others in our party had pasta and pizza which was as all very good. The 5 of us ate for about $70 which is not bad. Staff was friendly but I wish they had more traffic at night to warrant keeping the lights on."