University of Miami Health System

"I'm frustrated with UM that they keep sending me another bill for the same service without telling me why they need to charge me for the additional service. I would not trust UM who charges for services that were previously unknown or clarified without notification."

"It has being a stressful journey dealing with my Father at this Hospital, he was admitted on Oct 27th, Friday evening, with so much pain on his legs, not able to walk the Doctor gave orders to remove the water from his knees after 4 days in bed , a lot of Team visits, nothing accomplished they asked my father if it was ok to do the procedure he wasn't sure because he is an 82 years old man , they decided not to do it, the nurse that took care of him today , Oct 31st, 2023, Andrea Villalobo with an attitude, she didn't even want to clean him, when she told me he was already discharged, I said can you send someone to clean him before we arrange the transportation, that lady came screaming saying he was supposed to be clean from the previous shift, they couldn't hold him until the next day to make sure I was ready to have him at home because he doesn't walk. The Supervisor for Social worker said he had to go today no matter at what time. My question to her was very easy by any chance are you charging the insurance for Therapy on him, because nobody at no point gave him therapy all you guys did to him was throwing him on the bed without no resolution, not even try to help him go to sit on the chair and now your answer is that you guys don't give therapy at the hospital but you charge for Therapy at the Hospital. Sorry but this has being a sour experience, $$$$$ He was on room 1202 from Oct 27th thru Oct 31st, 2023"

"BEWARE! You will be CHARGED DOUBLE..... A Charge for Dr and A Charge for Facilities fees on top. Doesn't matter if you have ins. I have BCBS Premera PPO and was still charged extra fees. This is Robbery! Better off going somewhere else!! Proof is in the pudding! And my lesson was learned without a review warning. Blessed be to the patients who need a doctor."

"The worst ever experience and high level of incompetency among nursing staff and doctors. Despite the horrible experience the neurosurgery staff is outstanding and big kudos to Doctor Shaa and the rest of his team. We came to UHealth Miami because we believe it is one of the greatest hospitals in the area. After the VP shunt was revised by the neurosurgery team, which was done outstandingly, the real problems began. The nursing staff is mainly inexperienced. The other issue is not enough nurses and nurse assistants over the weekend. As a result of incompetence and lack of attentiveness, my mother had an aspiration event that could be completely prevented, which resulted in us ending up in ICU on the day we had to be discharged. My mother thankfully survived but had additional complications. In addition, the nursing staff was obligated to turn the patient every two hours which has not been done and as a result, my mother has developed bedsores and wounds. The physical therapy and occupational therapy are the joke, while we were at the hospital for almost two weeks we only had physical therapy once and no occupational therapy. The speech therapy was very minimal, two times 3-5 minutes. After ICU we were transferred to the PH South floor where I requested three times to talk to a doctor and review the medication that was prescribed to my mother to understand their reasoning. Despite my requests, I never had an opportunity to talk to a doctor about medications. As I found out later the same medication as we had in ICU was prescribed to my mother even though she hasn't needed them. Almost forgot to mention that I was escorted by security on the night my mom was admitted to the ICU even though my mother was life to dea ath condition. Later at 2:30 am, they called me that my mother's condition worsen and that I can come back to the ICU. Can you believe it? Overall they helped my mother initially but we almost didn't survive the recovery time at the hospitals and had numerous complications due to incompetency across all levels (nursing and doctors). If you go there do not rely 100% on the stuff! Advocate for your loved ones and question everything from treatment to medication, and hopefully, you will have a better experience."

"A well run health system a lot of carving staff who know there stuff. Very help full for 5 different family members of mine they did a great job thank you all. The Doctors and Nurses and all the staff here are very caring and helpful they realy will do there best to help. This a very good and clean place they are very good youncan trust all who work here they will help you."