Cubavana Cafe Restaurant

"Worst restaurant I have ever been to, the food was raw and they gave us the receipt to pay the entire bill after both dishes were raw They tried to give us a 7% discount, that is why people get sick in restaurants were they do not care about what they are doing."

"If you want to be spoken bad too I definitely recommend this place. Over the years, we have always been greeted by a rude or judgy staff but today was exceptional. Hearing the staff tell my mom that the order had been picked up by someone else and that « Eso es problema suyo no de nosotros » was beyond rude. Thank God the mistake was I ordered on uber eats for delivery, but I believe the restaurant could have informed my mom about that in a more cordial way. If this would have been the only time that happened I wouldn’t be posting a review tonight. There is cuban foos everywhere. I do not recommend this place."

"My boyfriend and I came to eat at this little cafe after a quick stop at Publix. However, we are never coming back after this visit. Even if the food might have been good, the service was absolutely terrible. My boyfriend ordered the french toast platter and the Churro Deluxe as dessert and I ordered the chicken wrap. We both also ordered coffee with milk. The churros came first despite it being dessert. They were good so we didn’t want to question it. Then, the chicken wrap came. We waited fifty whole minutes before my boyfriend’s french toast was DELIVERED to the WRONG table. The lady who got served the dish clearly told the waitress that it was a mistake, but by that time her daughter had already put her hands in the food. The waitress took the SAME plate of food and placed it in front of my boyfriend. When she noticed her mistake she also failed to realize that she forgot to bring our coffees. We knew that she saw us watching the whole interaction and when we told her that he wasn’t going to eat food touched and eaten by other guests she did not offer any compensation and still charged us for the food. Terrible customer service and terrible training to new staff. The manager was nowhere to be found and other staff watching did not help our waitress. I could not believe the audacity and I am absolutely disgusted she thought he was going to still accept food touched by other guests."

"***Response to comment from Cubavana: If the food was amazing I would have posted a review as well. That’s why Google encourages consumers to write reviews, it’s the way businesses either grows to improve and showcase that or continue delivering the same type of service. I reviewed previous remarks that this meal hadn’t received positive comments. Maybe it’s time to change up the menu item that is being served. Whether you receive great or not so great comments there is always room to improve. I understand you can’t make everyone happy but a certain expectation of service is desired. ———————————————————— I ordered the breaded steak for my daughter. Yikes! Not good at all. The breaded part was like a pocket of “breaded” ingredients. Too bad because usually when we dine the food is not bad. You’d think for the price for the bistec would be the best part of the meal not this time. If this is how it’s going to be served then you might as well not have it on the menu. Hopefully our next experience will be more appetizing. Second photo is from the web not from the restaurant just posting for reference and to show the difference"

"Love Love this place! Very clean, Friendly staff. Breakfast is our go to meal here! Our waitress knows our order as soon as we sit down. Our breakfast is served so Fast, perfect every time! See you next week☺️"