Moe's Southwest Grill

"BE AWARE OF GIFT CARDS. IT’S A SCAM!! If you are going to purchase Moe’s gift card, please READ this before you purchase. The restaurant was empty when I walked in. There was only one lady there who speaks Spanish ONLY. The rice was not cooked through and the meat was so rough. She charged me full price on Moe’s Monday even though she confirmed that it’s Moe’s Monday (not sure if she understood it). I wanted to use their e-gift card that I purchased directly from Moe’s website, but she doesn’t know how to use it. The machine kept giving her error. Since she doesn’t speak English, she kept showing me her screen and didn’t even attempt to call someone for help. Why would you left ONLY one non-English speaking person in store? Poor customer service. Then, I saw other reviewers mentioning that they don’t accept gift cards despite the fact they advertise gift cards in store! SCAM!! I can’t use the gift card either in store or on their app. I want my money back!!! I ended up paying $32 for two uncooked bowls. I’ll file definitely complaints with the store management and headquarters. I’ll NEVER RETURN Again."

"Restaurant was completely empty when we walked in. One of the ladies was talking on her phone when we walked in. Not once did she look up or welcome us. Neither her nor the other lady working there seemed happy to have any customers walk through their doors. We were forced to tip BEFORE we even sat down to eat. Food was sub par - burrito was rubbery and the nacho chips were stale. Rice, beans and meat were warm and bland."

"music is way too loud, they give you NOTHING for meats, i cant stress that enough how little meat they give you. i got charged double meat when i asked for a little more, i swear i got not even half a regular portion. terrible moes"

"Open sign was already off 20min before door stated they close. Google says they close at 10. Anyways.. Staff seemed less than enthusiastic when I walked in, guess they didn’t know I understood Spanish when they said words under their breath when I walked in about 20min before closing because my pregnant wife wanted moes. Ordered 2 stacks, one veggie one chicken. They miss-marked them putting the veggie sticker on the chicken stack. Person who was a vegetarian (because of all the toppings) ended up eating half a chicken stack before they looked in it and realized they were eating chicken. 20min before closing, all the sauces were already pulled out so couldn’t even get any of those. Would give less than one star if it was an option."

"Price for Homewrecker bowl is clearly listed at $10.49. Once you get to the counter, you're charged $12.49 "because steak is a little extra". That would be fine, IF it were stated on their menu.. Seems like a shady business practice"