Burger King

"Went to try and get breakfast Saturday, February 17. The lines were about to the order kiosk in the drive through. Was there roughly 15 to 20 minutes, got to the kiosk to order. Ordered a fully loaded and was told they had no hashbrowns. I asked if they could do fries or onion rings instead, they said no. It was 2 minutes until they started lunch. I pull forward to leave but can't because the people in front of me have not moved in 10 to 15 minutes. I wait to leave. The man behind me orders and they offer him fries or onion rings, no less than 2 minutes from when I wanted to order. If they ran out of hashbrowns the manager should have stepped in and made sure they had at least fries as a substitute. The manager failed to properly order hashbrowns and still had them on their board. Instead of putting a sign up saying there are none. This is a version of fraudulent advertising at its finest. If you don't have something to sell but are still promoting it, then it is fraud. I believe the manager should be removed from their position. Not just because of the hashbrowns, but not making a substitute, not increasing the speed of the food, and not insuring the customers have a good experience."

"Wanted to send a shout out to the employee receiving payment in the drive through. I'm not sure what her name is but she is a real blessing to the world. She was extremely friendly and pleasant and honestly she just made my day. We have so many opportunities to be nice during our day and she certainly didn't miss the opportunity. Kindness does matter. I'll choose to come back to see her smiling face and have more cheesy tots! This employee that you have is a real gem and I pray she is blessed as she blesses others!"

"This might have been the worst service I have ever received at a fast food restaurant. I have worked for fast food, quick service and casual dining so I have a lot of patience for workers. It took over 30 minutes for my order. They weren’t busy and the drive through only had a couple cars. When I inquired to see if my order was lost, I was pushed aside. Finally when someone realized that they gave my food to the drive though window they brought it to me. I saw disrespect to other customers in the lobby. It was the worst experience I have had in a Burger King ever. I hope management can address these issues, because I would not want a future customer to deal with these same issues."

"Rude management, horrible customer service and do not value customer or their time. At approximately 6:20 pm on 10/06/23 I was sitting in BK line waiting to order my food. Upon approaching the order menu I noticed that two cars ordered before the car in front of me. I patiently waited to have my order taken. Two vehicles ordered before me so I spoke to get the attention of staff through the speaker. They told me “one second , we are sorry”. I waited again. I then heard them taking the order of the third car parallel to me in the other line. I again spoke and was told that i needed to wait, in an impatient tone. I said that three people were serviced before me. I still did not get serviced. After being in line for approximately 20 min. I got out of line and went in side. I asked for the manager. I told the manager that the lines should be rotated evenly and she said that they were. I told her I had been skipped 3 times. She said she was training an employee. I told her that she should not sacrifice the customers time like that. She said that I was entitled for feeling like that and that I did not value her time. I told her each customer’s time should be treated with the utmost importance. At this point another female manager approached and began yelling at me to leave the store. Both of these female managers had horrible customer service and were very rude. I will not be returning to this Burger King, because of how I was treated. I immediately went to McDonald’s and despite being in a longer line was serviced much faster and with great customer service. The BK store phone number does not work so I was not able to get the names of the managers."