Panera Bread

"Food was good but couldn't get staff to even keep coffee in the pots. Had to keep asking took almost an hour to get 1 cup of coffee. Not real happy with this Panera and the cinnamon rolls were dry tough and absolutely covered with way too much frosting. Had to scrap it off just to eat it. Couldn't fork cut had to get a knife to cut and had to have a drink to eat I it was so dry"

"My group needed to keep asking for coffee to be made and then once made it was gone quickly and had to keep asking them to make it and other coffees. It seems like they could have cared less. Plus the cinnamon rolls were dry and covered in frosting where you had to scrap off just to eat."

"The sandwiches were good the staff was very courteous and special prepared my requests ON the computer. HOWEVER they young staff members spend a long time engaged in lengthy conversations regarding their personal matters and do not pay attention to any of the modifications of the sandwiches. Asked for a Fontega with red peppers and NO tomato. I ended up with the Avacodo melt with extra peppers and extra tomatoes. The prices are not cheap for the staff to be making mistakes. If the ticket was read properly it wouldn't have happened. Also customers do not want to wait for food listing to personal problems the employees are having. If they had a more pro active manager or assistant manager supervising these young folks it would be better service, less waste and more profit."

"Title: Disappointing Service Experience at Panera Bread I recently visited Panera Bread, and while the food met my expectations in terms of taste, the overall experience was marred by an issue with the service, particularly at the checkout. The primary issue arose from a misunderstanding at the cashier about the size of the sandwiches we ordered. The cashier did not clearly communicate the options, leading to us being overcharged. When we realized the mistake and sought a refund, the process became unexpectedly complicated and frustrating. The interaction with both the cashier and the manager was disappointing. Despite the food being enjoyable, the way they handled the situation was less than satisfactory. The manager, in particular, came across as condescending during our conversation, which only added to the frustration of being overcharged. What should have been a simple issue to resolve turned into an ordeal that significantly detracted from our dining experience. This lack of clear communication and customer service has made me reconsider returning to Panera Bread. While the food quality is good, the service experience on this occasion was not up to the standard I would expect from such a reputed establishment."

"This is a very spacious Panera bread with lots of seating. You walk into the beautiful pastry counter. The employees while ordering were very kind. I also ordered a latte, love their lattes! The lady making the latte was very kind. The pick up counter was messy and unorganized, it wasn’t that busy in there and they just seemed frazzled. The drink station was clean. Overall nice location and the food was tasty."