Quest Diagnostics

"The only reason this isn't zero stars is because it's not an option. Had a scheduled appointment to get bloodwork for my son. So we had him out of school to get this bloodwork done while he was fasting. Our appt was for 10:20. We showed up at 10:17. 30+ people sitting in the waiting room (some patients, some family members I'm sure). 1. When we arrived, the entire room was up in arms over delays. 8 walk ins on wait list in addition to appointments, all of which were behind 2. Waited 20 minutes. Called us back. They asked for standard info for doctors info, etc. 3. We had the script on our phone. They asked for us to email it to them and hang out in the waiting room, allowing for transmission, receipt. etc. Completely reasonable ask. 4. She said it if it didn't come via email within 10 minutes, she said the only option was to leave and reschedule the appointment. 5. We had driven 30 minutes with a fasting child and could we figure out how to get this done, as we have the script on our phone and in our account. 6. Notified the email didn't go through. I asked for the right email information (it was). Asked for next steps. "You'll have to leave and make another appointment". They didn't even attempt to problem solve. I am confident this is not the first time this has happened. We have been to other quest locations and they helped us resolve this issue. In fact, once, someone took our phone to make sure the email was right and the info was received. Not here. 7. Asked to email someone else within the facility. "No, only the scheduled technician could receive the email". 8. Explained issue to a different person and the somewhat urgent nature of the issue. Asked for manager. She said she was the manager. "She said we could have it faxed over". 9. Called the doctor and spoke to someone who said they literally dropped what they were doing to fax it. 10. After 10 minutes later, the technician shouted from the door that we would have to get to the back of the line, as our 10 minute appointment window had expired. I asked for consideration due to the technical issues. The wait was now 60 minutes. Waited another 15 minutes and asked to make sure the fax came through to confirm the prescription. 11. Was told there was only one person to ask. She was unavailable. Asked manager to check on the fax. All I hear is laughing and jokes from the team in the office. Then she tells me they didn't receive the fax (no way for me to confirm this did or didn't happen). Asked for email address again to resend. She suggested going to office depot to print out and come back. There wasn't a moment of attempt problem solving, understanding or help. It was never a consideration. 12. I asked for her name. She said she wouldn't provide it. She asked me to leave the office by her and someone else. I have been taking my kids to doctors and various medical services since birth. Sure, some places are entitled to their off days, you get a tough employee. It happens. This is systemic, purposeful blocking of services and customer service. Don't take my word for it. The rating on this location is 2.4 stars. I have seen poorly run gas stations with better ratings. This place is a pure dumpster fire. You'll get more accomplished with a sewing needle and a cup at home. One follow up note: We sent a letter documenting this to 4-5 executives at Quest. Did not receive one phone call, email or any communication apologizing for our experience. They simply ignored us. This is why Google needs to allow for zero stars."

"We had made appointments for my wife and myself. When we tried to check in, it said we each did not have an appointment. Took several minutes until someone spoke to us, and then 10 minutes later, I spoke to someone else. 35 minutes after our appointed time, we were taken. They had no explanation or apology."

"AVOID THIS LOCATION to save yourself a headache and time. Had an appointment at 1:10. Checked in on my phone and my phone said to wait in the waiting room. I took a call outside of the waiting room and walked in at 1:14. My name was not on the screen so I checked in again at the kiosk. Still no name on the screen. I spoke with someone who came out so then she shouted into the front if anyone had called my name. Another staff member answered and said she had called my name twice and because I never answered I couldn’t be seen. So the staff is able to refuse patients from being seen? The waiting room had less than 10 people. Should definitely look into hiring more emotionally mature people. Terrible, will never come back to this quest."

"Staff was amazing with my 85 year old mother. Her vains roll so it’s difficult to take blood from her. They ladies took their time and were very gentle and kind. I would recommend coming to this location in Coral Springs."

"The staff does care and did a great job on my labs. I appreciate them being able to fit me in after the phone system didn’t book my appointment correctly, even though they weren’t taking standbys. Thorough and knowledgeable staff."