Quest Diagnostics

"By far the WORST experience and location ever. Something needs to be done about their nasty desk clerk. It's awful! After waiting an hour, I just asked a question about if an appointment was available another day. I work and can't wait endlessly. I was watching people get called back for their labs, and even after an hour, they still hadn't finished. Anyway, this lady snaps at me and tells me that there are no appointments because it's "high season." So I sat back down and found plenty of appointments in other locations. I asked her if my order was in the system, and again, she snapped at me and said all locations would be the same way, at which time I told her another location had many appointments available. That's when things went downhill, and she got uglier, another patient piped into my business.... I'm not going to stand there and let these people talk to me any which way. NEVER EVER AGAIN! They need to staff properly and manage their time more effectively. Not a single patient had their labs drawn and left while I was there. It shouldn't take hours once someone is called back."

"Walked in and the girl at the desk was so rude I turned around and walked out. This lab needs serious customer service training! I have zero tolerance for rudeness! I went to Englewood Hospital and they were wonderful!!"

"Receptionist, Eileen was Super helpful and friendly and Leo as an amazing painless phlebotomist! These other reviews do not reflect the current staff. Highly recommend!"

"How are older seniors who use quest alot more then i do...SUPPOSED TO MAKE APPOINTMENTS? THEY CANT CALL CUZ ITS ALL A RECORDING..HEY WHEN U GOT RECORDING OF A DIFFERENT VOICE, THE ELDERLY THINK THEY CAN TALK TO THE RECORDING...YOUR A HEALTH PLACE THIS SHOULD BE COMMON SENSE"

"I had an appointment this morning, over 2 weeks after hurricane Ian hit our area. By now, many businesses have re-opened. I checked Quest's website last night and it showed no closures or advisories other than that they're closing early on 10/18 for maintenance. I also searched my inbox for emails from Quest to make sure I didn't get any notices about my appointment being canceled. There were none. I went to my appointment this morning to find the building closed and locked without even a note on the door. Then, when I called customer DIS-service, they advised that the website shows that they are temporarily closed through November something. I advised that there was no such notice on their website and expressed my dissatisfaction that in over 2 weeks, a big company like Quest couldn't have SOMEONE in their giant organization reach out to patients with scheduled appointments with a quick email or phone call to let them know they're not able to keep their appointment. The woman didn't even offer an apology. She just asked if I wanted to reschedule. There's NO excuse for showing such a lack of respect for someone else's time, and even less of an excuse to show no remorse for it. See if I ever go to a Quest facility again."