Whataburger

"I haven't been out to eat since my husband's death. They had a hamburger I was interested in trying, and I had a coupon for it. I decided to go to the restroom first, and my first impression of the place and cleanliness of it started there. It was disgusting. I cringed. I didn't want to touch anything, and after you washed your hands you had to touch everything. Needless to say, my first impression wasn't a good one. Before I continue, let me say I don't have a problem hiring handicapped people. I think it is a great thing. My problem is putting someone that can't speak well, isn't friendly, basically shoves a cup in my face, is not one to put at the counter. For someone hearing impaired, it was frustrating. I got the chili cheeseburger, large fries and med drink. I asked for the fries to be fresh and well done. When I got my meal, it appeared the fries were what I asked for, but when I started eating them, I could tell they were old fries that had been put down again. When I got to the hamburger, I took one bite and I had to wrap it back up. It had been rewarmed. There was not any kind of sauce, or anything on the bottom bun so that made it even drier. You could tell the beans had been rewarmed. I had to douse it with mayo, mustard and catsup to be able to eat half of it. The place has gone downhill big time since my husband and I frequented it. We liked it better than the competition down the street. Even the customer base is different. I took the plunge to go out to relax and destress. I was so disappointed. The place just felt unclean. Oh, I also saw a kitchen employee go out to his car two or three times, and never once did he wash his hands before returning to the kitchen."

"It was ok but once we were doing click and collect and we were waiting outside for 20 minutes, so we understandably went inside and asked where our food was, which was when they told us they threw it away because they thought we had left. And they told us they couldn’t give us a refund because we didn’t turn up, even though our name wasn’t even called in the first place. So we ordered again and the cold was cold."

"They have not messed up once. Sadly, (but i love it) the girls in the morning recognize me. I've gone morning and night and met new people. Whoever is training them is someone id want on my team. They are allstars. You might wait a minute or two more but they are so good it doest matter. (The line around the drivethru is because they really are that dang good)."

"This is actually one of the quicker water-burgers (as they say). Got the orders right, they were ready 5 mins after we ordered online. Did forget the gravy for the breakfast bowl and I had to go in. This store also has more items than most, include the breakfast bowls, pancakes and the BLT's are hard to find!"