Costco Tire Center

"Short version of Costco not standing by their products they sale, even after admitting issue with certain tire brand. Bought 60k mile Bridgestone for the Sienna end of 2021. Didn’t last 30kmiles, no issues with vehicle, alway rotated. Tires were defective, shop supervisor admitted to me and wife that they have been having issues with this tire. I asked to get in another brand and offered to pay the difference. I was talked into getting into a 70k mile Bridgestone, they even made me pay the prorated difference on a tire that was defective. I was assured that this next set was the best for my vehicle and if they became defective I would not be prorated.this was mid 2022… 70k mile Bridgestone didn’t even last 28k miles. Costco shop and store manager did not want to honor there end of the deal. They only wanted to prorate less than 50% of a defective tire. They even tried to make me the customer feel guilty that Bridgestone would not be crediting them and that Costco had to eat $390. Very poor business… I know that they won’t take a hit from my family leaving Costco, and canceling our membership. We are small fish to these big companies, I explained this and they cared less. I even told them there competitor noticed the worn tire during a rotation. They offered to work with Bridgestone directly, get us the credit we deserved, or get us the best deal they could to help us out and earn our business. I explained this to Costco managers, I gave Costco a chance to make this right. Managers say’s Bridgestone is not crediting us this was the best the store could do because they had to eat the cost. He even told me he doesn’t have a Bridgestone rep to work with??? Well Costco your competitor contacted their Bridgestone rep, and both were able to make it right. The tires were defective, and Bridgestone made it right. Your competitor had no dealing in this transaction and went out of there way to help a family that was little fish to them too. And now discount tire pit pass of Gainesville has earned our business, and recommendation to everyone we know. Sincerely, A cancelled member!"

"Used to be the best place in town to get tires. Lately they have become more like other shops. They were rude to my wife, made demonstrably untrue statements and did not honor our tire warranties. Last time in the shop my rims came back damaged but I can't prove they did it. Be more careful when using them now."

"I’ve had good results with the tire center in the past. Lately hard to schedule appointments. Forget it. They clearly told me that if I had a 3pm appointment with showed up at 2pm I’ll be before the appointment?!?! It’s first come first serve even with an appointment I am told???They rarely answer phone calls as they are very busy. sadly getting a little frustrating. Cost of the tires can’t be beat. Service clearly needs help no matter which location I try to go to in Gwinnett or Forsyth. Waiting in cafe area?? Bring your own wipes. Nasty after all the lunch traffic!!"

"I used to go to a tire rotation. I was amazed when I got a call saying that I had finished rotating my tires. Two of my alloy wheel center caps are missing, signing and telling me to take my key. I was shy, so I went to the tire center. In the work report he showed, the two alloy wheel center caps were missing and told you to sign it and get the key to go. I was angry. The reason I'm upset is that I have clearly checked all 4 tires in the costco parking lot and assigned the tires to rotate. The costco tire center manager changed his words when I got mad at why I was missing. My two caps are in the car. I was even more angry at the caps in the car. The reason was that the caps were broken. They weren't honest and didn't apologize first. I have experienced a lot of discrimination in costco. Many of Costco's employees simply ignore or criticize me for a different color of my skin or because I can't speak English well. Again today, he didn't apologize and said it was missing at first without telling me that he broke my wheel cap. He said as if I had lost the caps and left the car to the tire center without them. I was angry, so what he said was not sorry, and I can't help you if you do this. What are you willing to help? If I break your car and take it away, would you say yes and just go? I went to the Lexus dealership and said that if I bought two caps, I would give me money. Is this a normal service? You broke my car part. Why? I want to know why I went to the Lexus dealership. And what are you guys who don't apologize until the end?"