Griffin Homecare Inc

"I've recently been put on oxygen which the hospital ordered from Griffin Homecare. The delivery man was very nice and answered my questions without hesitation. My nasal tube is getting brittle so I called to order some new ones. The girl that answered the phone gave me short answers saying they close at 5. Except that day they close at one they do not deliver supplies. I told her I can't get out and asked if they could mail them. Her response "yeah but you'll have to pay the $12 fee". I felt chagrinned at her rudeness in her voice. I currently use Medresources for CPAP and nebulizer supplies. Always extra nice on the phone and helpful to let me know about insurance and when I'm eligible for insurance purposes. I'll be talking to my doctor about transferring my prescription to Medresources."

"Unable to work with the staff here. They were very unhelpful in acquiring a CPAP through my doctor. My insurance company even called me and said they were not able to work efficiently with this facility. I’ve never had an insurance company complain to ME! Easy enough to switch to a helpful service… gone are the days when this place has a monopoly in Griffin."

"The customer service at Griffin Homecare Inc was horrible. They don't care about their customers. Now I don't have a cpap to help me sleep.MY DREAMSTATION BURNT UP BUT THEY DUMPED ME AFTER 5 YEARS ..GREED NEVER WINS!"

"I got my cpap in December 2022. The motor just burned out. I woke up to a burning smell. When I took the machine back to Griffin Homecare Inc. The representative said there was nothing wrong with the machine. I turned it on and let it run then she smelled the burning odor. She gave me a refurbished cpap. The refurbished machine was worst. It had a burnt smell and the motor was very loud. I unplugged it and in the process of packing it up. I checked the water tank, it had trash floating in the water. This was a brand new water tank. When I returned this machine I was told by the receptionist that the cpap would be sent back to the manufacturer for repairs. The machine is still under warranty. The customer service at Griffin Homecare Inc was horrible. They don't care about their customers. Now I don't have a cpap to help me sleep. The representative that gave me the dirty refurbished machine would not even take the time to speak to me. I am very disappointed in the service and I want to warn other customers not to use this company. That dirty replacement cpap could have caused me serious medical problems. But that is what the representative gave me to replace my original burnt out cpap."

"I came here as a first time Cpap user hoping to learn all about how to use this machine. I was expecting a thorough discussion as well as being able to try on masks that would suit me best. That did not happen. The worker went over the machine usage, pushed buttons on the machine to demonstrate that. But when it came to mask I was given a choice of 4 masks still in the bag and was told to pick one without given the option to open it . She told me to pick one that looked the most like the one I used for my sleep study. None of the masks looked like that. I was very disappointed knowing my friend and my daughter both had thorough visits trying on different masks to see which best suited them. Going home with the mask in a bag without doing any adjustment on me made me feel very insecure . I called them about a week later to say I wasn’t doing well with that mask and was told I needed to call earlier (with 5 days) so now if I wanted a new mask I would have to pay for one. This is how not to support and help someone with the brand new experience of learning to use a Cpap machine"