Badcock Home Furniture &more

"I bought two manual recliners one end table one lamp on September 1, 2023 here it is September 28 I received my chairs, and my one end table never received my lamp. I called to tell them that one of my chairs are messed up and that my table is messed up. They informed me that they will make an appointment for my chair to be fixed, but my table was a floor model. It was on clearance, but I was never told that never seen a clearance tag now they will not replace my table. My lamp that I paid for. I was not told at the time was on order but I called and the lamp is at their store. They have not delivered it like they said they would it’s like after they get your money you’re no concern to them they would rather not deal with you after you buy your furniture. I even paid $300 extra for insurance on my furniture and they will not fix my table or replace it. I wouldn’t go to Badcock if someone paid me too I wish I would have read reviews before I went because I see lots of people have the same type problems. Badcock sucks."

"I just don't have success trying to do business with Badcock. This was the second time, and second location that fell through. First time was at the store in Thomaston. In this location, we had two chairs bought. One was not in stock, so it had to be ordered, (typical nowadays - retail prices but have to wait on the merchandise). The other chair was in stock and a closeout so I was told I could take it with me. They did not have any materials to cover the chair, no plastic or anything. I was not going to haul a new chair open air for 22 miles. Then, they wanted full payment, up front, to order the other chair. It got too complicated, so I canceled the transaction. Second time of disappointment dealing with Badcock, so I won't even consider them in the future. Salesperson was nice and provided good service; it was not her fault at all. It's the policies, not the people."

"We have been purchasing furniture from the Griffin store for 20+ years. This trip we needed quite a lot of furniture and Ashley was so helpful and knowledgeable. She listened to what we needed and assisted us in finding all that we needed!"

"Ashley and another representative made my experience amazing. I had a previous issue, however I discovered that they are completely separated from corporate. My bad experience was with representatives from the corporate office over the phone. Ashley and the representatives made me feel like family. They engaged in conversation with me and I felt important. They made me feel like I mattered and they cared. My store experiences have always been great. I recommend this location to anyone who buys from Badcock!! Way to go guys you exhibited the true meaning of what customer service is supposed to look like. Continue to go over and beyond for your customers because we don’t know what people are going through and they need to see your amazing smiles and genuine care that you showed me! Thanks again"

"We purchased matching recliners at this store on 4/2/21. By early June we noticed on one of the chairs that one side of the seat was significantly higher than the other side. I immediately called the store and asked to speak to the manager. It took a month for a rep to come to our home to check out the chair. We were told that the problem could not be fixed and that we needed a new chair. Called the store manager and she indicated that the problem could indeed be fixed and that they would have to come pick up the chair and bring it to the store. It took a couple of weeks for them to pick the chair up. After another week or two we called the manager back and she advised that the padding had just shifted and that the problem was fixed and the chair would be returned to us. A couple of weeks went by and we did not hear anything so we called the manager back and she said that their delivery guys had been sick and so they could not get the chair back to us until their workers came back to work. After a couple more weeks we finally got the chair back. When we got the chair back it was exactly the same as when they picked it up. We have called the store and left messages for the manager to call us back, but we have not received a call back. We finally decided to give up and use the chair as is, figuring that neither of the chairs we bought will last very long anyway, and we will need to buy new chairs from a reputable dealer within a couple of years. Note that all previous recliners that we have owned have lasted ten or more years. We do not expect that of these. The moral of this story is "Buyer beware!""