Hyundai of Auburn Service Department

"Never had an issue with the Hyundai of Auburn service department. Way better than Montgomery. All of the technicians and Service Managers do a good job. Have to wait the usual hour 30 for an oil change and tire rotation. When I come here, there’s usually people waiting so I know it could be a bit longer. I recommend this place! I only come here for my car maintenance because I know they will take care of my car."

"They’re always booked out for months. Don’t expect an appointment within the next 6 weeks, even for a simple oil change. And when you go for an oil change you can expect to wait at least an hour for them to finish up. And then when they’re finished they’ll try to sell you new wipers and filters even though yours are almost brand new. If you just need basic service go to Express on south college, they’ll treat you you right with much less hassle and wait time"

"Thought it wasn't going to be a good experience when I walked in & the first guy seemed put out that he had to talk to a customer, but the other associate was amazing. He apologized that it took as long as it did & thanked me for waiting & seemed grateful to have me as a customer."

"Worst service department! Be warned! You will be disappointed in the length of time for an appointment, the competence of the personnel, and the lack of empathy shown to you as a customer. Kept car for 3 1/2 WEEKS and said nothing was wrong. Insisted they investigate further. Still they said nothing wrong. Picked it up and drove 2 blocks where car proceeded to stutter and completely stall in traffic on Opelika Rd. Bought my own code scanner and it revealed a bad crankshaft position sensor. Called to request they take it in quickly to repair since I had diagnosed it. Keep in mind, we were without the car for almost a month. Their response? You have to get back in queue! Another 2 weeks before we can even look at it. Ridiculous! And my family has purchased 4 new Hyundais! 3 from them! We have been loyal customers. Never again. Update: Service Manager called and asked I give them another chance. Shorthanded, COVID, etc. FYI, Took car to Express Oil on Opelika Hwy. Car was totally repaired in 2 hours 40 minutes."

"Daughters car went in for repair. Recall. Had it there by 8:00am took them all day. They did a video of a 19 point inspection and on issue is the main belt wearing out. Heck no phone call us while they had it. They should have called and told us. We would have got it fixed then. They want us to come for another appointment. Going to find another service center."