Marianna Chevrolet GMC

"Let me start by saying the local guys seem like great guys and my review is not concerning them. I found a truck online at their sister dealer in Lucedale, MS and called on a Monday. It was ordered in and sitting on their lot by Tuesday afternoon. I had financing finalized and a purchase order in hand that same afternoon. I offered to come on down but since they had already scheduled me an appointment for Wednesday at noon they said I could just come then. I get 20 minutes away from the dealership and get a phone call from the guys in Marianna saying that the dealership in MS had a guy interested but that if I could get there and get papers signed before the other guy that it was mine. I sped up some and made a phone call back offering to put a down payment to hold it until I arrived and was told that they could not do that. I get there to be rushed inside to start on paperwork, pen in hand. After 30 minutes of paperwork the sales manager comes in to inform us that the truck has been sold in Mississippi and that I was essentially SOL. I spent 3 hours between the drive down/back and filling out paperwork, not to mention time on Monday and Tuesday lining up financing, etc, to be told it was sold. They really need to take another look at their processes and systems to ensure this doesn't happen again. All I got was an apology through text (Even after their corporate office said that something didn't seem right while filling them in on the situation)As it stands I will never do business with any dealer belonging to this group moving forward. As I prefaced this comment, my issue is not with the local salesmen, but with the dealership group as a whole. Why would they ship a truck 4 hours to turn around and sell it before the person they shipped it for even had a chance to sit in the drivers seat?"

"Very friendly staff, Edwin greeted me as soon as I arrived. Answered my questions, asked several follow up questions to make sure they had all the necessary information. Let me know how long the appointment would take and immediately sent me a text where I could get updates. My vehicle was ready early and they immediately called to let me know. We have done business with Rahal/Marianna Chevrolet for 15 years and will continue to do so!"

"We were referred to Marianna Chevrolet from our local mechanical shop when we encountered issues they could not remedy. Setting the appointment was easy and the scheduler understood our concerns. We arrived for the diagnosis and the service was timely. The service manager was professional and explained what was needed. We rescheduled an appointment for the repairs. When we arrived for the repairs we were early. The service department got us in right away and the repairs were completed in a very timely fashion. I am in my 60's and must say this is the very best service I have had at a dealership in many years. I would recommend this group to anyone needing Chevy service."

"This is the first time I bought a car and Richard lee made my experience stress free. He is amazing and I would highly recommend seeing him and getting a car from this dealership. Can’t wait to have this pretty girl detailed !"

"Absolutely the worst customer service. Our brand new 2023 truck was towed by GMC roadside on April 11th. We waited until around 11am to call on April 12th. They swore they didn't have it. They magically found the truck and let us know the battery was dead and they didn't know how to move it into the shop. Mind you, we are stranded in this town. We got an uber (luckily bc it's scarce out there) and they had no updates for us. They were just chit chatting and had no intention on working on our vehicle stating it could be a couple weeks. They refused to answer our phone calls and even GMC corporate. We thought we had hope as our dealership we purchased it from said they have the part that this dealership claimed it was but if they sent it they said they couldn't guarantee it would be used on our vehicle. Also, supposedly said they were not allowed to transfer parts from other dealerships. Finally towards the end of May corporate was arranging our truck to be towed to our dealership. Magically about 30mins later we receive a call our truck is fixed. They tow it to us (as we are 3 1/2 hours away) May 30th at 8:50pm. June 1st we are able to inspect the vehicle in daylight (we do work for a living and didn't have a chance before then). They had our passenger panel off and an old fuse in the seat. Our assumption is that is all they did was replace a fuse. Of course this is just the beginning of our problems as it has now been at a total 3 different dealerships. We are unable to get assistance for our expenses at this time. So Buyer Beware. Do not choose a GMC because if there is a problem GMC is not helping you, especially at this dealership."