Lowe's Home Improvement

"I bought a washer on Friday (Jan. 26th) with a promised next-day delivery, but received an email on Saturday changing it to the following Tuesday. Despite not receiving a phone call, only an email, I drove to the store to further inquire. I spoke with a manager named Stro and associate Kaylah. They apologized and were baffled by the date change. Today, the morning delivery didn't happen as promised, but I received the washer later in the afternoon. Installation went well without delay. This was my first major purchase at Lowe’s after switching from Home Depot; hoping for a better experience next time…."

"SHOUT OUT TO NATASHA in the appliance department. You helped me out with finding and ordering a new above range microwave oven. After all of your assistance, you found the one I wanted at the store in Snellville, and suggested I go there instead of waiting for my order to arrive in several weeks. I did so, and bought it there. Thanks so much for the time you spent for me."

"I went to this Lowe’s for a curbside pickup for a jointer that my local store didn’t have in stock. Orderjng was simple. Getting to the store was great…however when checking in using their APP, it was not possible to check in, so I had to call customer service to let them know I had arrived, which was an experience in itself to speak to a human. The young ladies were nice and I got what I needed. Their APP needs some work, that’s why they got a 4."

"I recently visited Lowe's #0640 in Stone Mountain, GA, and I had an outstanding experience in the plumbing department. I was fortunate enough to be assisted by Chris, an older white man, who is nothing short of a superstar. His wealth of knowledge and friendly demeanor made navigating the plumbing section a breeze. What sets Chris apart is his genuine willingness to help – he went above and beyond to assist me, and it's refreshing to encounter someone so dedicated and not lazy in their work. If you're looking for top-notch service, seek out Chris. He's a true asset to the team and made my trip to Lowe's an absolute pleasure!"

"Disappointed! No one greeted us (what happened?). Was looking for deadbolt locks for our doors. As we were searching (reading signs and looking around) we saw many associates but no one stopped to say, "do you need any assistance?" They were busy chatting among themselves all over the store. One was even talking very loudly to another associate down the aisle. We wanted a two deadbolt package deal but couldn't figure out if there was such an item. We finally settled for one, two sided lock deadbolt ($32). All the deadbolt packages we picked up were extremely dusty. When we were leaving to go pay, I saw an associate by a key making machine. I asked her after I purchase the deadbolt can you help me make keys and are you going to be right here? She replied, yes she could help me & she would be in that aisle. Well, when I went back with the keys to the deadbolt, she had disappeared! I think she ran away as soon as I walked away so she didn't have to help me. I figured out the key machine on my own. Four keys cost me $16 (I think Walmart's machines are cheaper) to make. The printed ones are $6 each & the solid gold key was $4 and if you buy 2 $6 keys you get a solid one free. You have to have exact change no coins. It did take credit cards but not sure if there was an additional fee. You have to enter an email for your receipt. I stopped going to home depot because of their lack of service & Lowe's use to be awesome with their service. I guess I'll have to see if home depot changed & try them again. Oh and this Lowe's was NOT busy. They had very few customers so there was no excuse for not greeting or helping anyone who needed assistance."