Aaron's

"Would give zero if possible. Rented a bed, Late delivery , broke a support when installing and didn't tell anyone, overcharged us two months in a row three times the agreed amount overdrafting our account, and when they were supposed to pick back up and called saying they were on the way I tried to make it easier on everyone and took down the bed and moved the heavy thing onto the porch myself so they wouldn't have to deal with the dogs barking . A week and several rainy days later this eyesore is still on my porch with not a word from aarons. Absolutely pathetic excuse for a business"

"Ridiculous service ! Was told to get a delivery this morning and took off work to be home. I called at 1pm to check and was told it will be after 4pm. It’s now 6pm and still no delivery or communication. Management is a joke, Items are sold as brand new and are used. Definitely the last time I did business with them locally. Never had this issue with Jonesboro Tara Blvd."

"I was pleased with the former SM, it was a nice older man when I picked out my purchase. I only had an issue with the delivery men that delivered our couch. I had to lock up my dogs before they would even get out of the truck, then they were in such a hurry they did not put the whole couch together like they are supposed to, it was a sectional, I had to finish putting it together. Then a few months later I was a late on a payment just a few days, because of personal issues & I explained it to every person that blew my phone up daily & gave them a date it would be paid. The new women SM was very rude & disrespectful and just wanted to arrange to pick it up. Which I really don't mind because it's a very cheap made couch that is definitely not worth over $4,000. It's honestly a rip off leasing from them. The new SM needs to learn how to talk to customers and show some respect. The company can thank her for losing another customer, because I will be finding a couch from another business."

"The customer service was terrible. The employees were acting as if the were trying to hurry me up out of the store. And the woman I was speaking with was acting as if she felt that I didn't really want anything. everything I was asking about her answers were very short. She spoke about 10 seconds after I entered but nothing else. apparently didn't feel as if I didnt qualify to buy anything or just wasting her time, even though I had been preparing to spend a whole lot of money at the store. I had planned this purchase. When I asked about delivery she went to ask the other employee about after giving me another short answer and he just looked at her saying how the possibility was going to be no while having a crazy "not gonna happen" look on his face and looking directly at her. I was so frustrated and disappointed at the same by this visit that I vowed that I will never visit another Aaron's!!. Aaron's please please please consider investing more money into the training for your employees on great customer service because it several lacks this . As a small business owner myself, I pride myself on having great customer service and it benefits me greatly."

"The male manager was very kind, and helped work through things quickly and professionally. However, when the female manager got invoved when it was time for me to recieve the computer I was leasing, things got ugly fast. Them knowing I work from 6:30am to 5:00PM, I wanted to pick up in store. I was denied this, and instead told it would be delivered that day. 7:30PM rolls around, and they're not here yet; so, I called to ask if they were coming. She said "I will check and call you back," before hanging up. She never called back. So an hour later, I call back. And she says "No, they won't be coming" after giving me the run-around. When I said "Thanks anyways" she groaned and hung up on me. So, now I cannot get the product because apparently they cannot just let me pick it up in-store and are refusing to budge on that. I have no way to accept the delivery that I was ASSURED would come today; very cool after I even paid to join their club thing. This is an infuriating experience. If you tell a customer with a limited time frame they'll get their delivery at a certain time, you should make sure they get it. I waited all day with no heads-up, only to be let down twenty or so minutes before I go to bed. If you have any semblance of a life, I VERY MUCH advise against using the Griffin Aaron's."