Pottery Barn

"Poor customer service. I received absolutely no acknowledgement from sales staff. Not even a hello while I was there for quite a while. They seem to be only interested in assisting Caucasian customers. LOL! They made me feel so uncomfortable - similar to Julia Roberts in Pretty Woman SMH!!"

"Love Pottery Barn! And our local East Cobb store is excellent. Friendly, helpful staff - every time I visit, whether I buy or not, they have great suggestions. We just redecorated our master bedroom and I couldn’t be happier"

"It’s so rare these days to get amazing customer service, so when it does happen, that person deserves a shout-out. Thank you to Heather for helping get a botched situation straightened out. From the word go, Heather was friendly, nice, helpful and genuinely concerned about my order. She wanted to make it right! I thank you so much for your help and for being such a top-notch employee. You represent Pottery Barn well, and they are lucky to have you!"

"If we could give a 0 star review we would. We purchased a couch on August 31, 2022, with a commitment that the delivery would be on, or above, October 8, 2022, order number 322422869600. On October 7th, we received a call stating the delivery had to be pushed out to October 24, 2022. On October 24, 2022, we received another call stating that delivery of the couch was now pushed out to November 17, 2022. Now after the third re-schedule of the delivery, we were frustrated but was assured by the delivery personnel that contacted me, the couch would be no later than November 17, 2022. After not receiving a delivery, and not being contacted, we contacted Pottery Barn again on November 19, 2022, to see where our couch was, to our surprise we get informed the delivery is now pushed to December 7, 2022. Due to our level of frustration and Pottery Barn's lack of empathy and concern about the situation we contacted the delivery location and spoke with a very rude individual that would not give his name. This person stated we just have to wait. He stated they had trailers still at the delivery location from July 2022, that had not been unloaded yet, and it was going to be several more weeks to months before they even got those trailers unloaded. Now this is ridiculous, Pottery Barn charged our credit card over two months ago but has yet to delivery the product we purchased. The customer service representative we spoke to offer to give us a full refund, but that is not what we want, we want the furniture we order, WE HAVE WAITED LONG ENOUGH. New buyers beware, their product quality is good, but their commitment to on time delivery and customer service stinks."

"This is what Pottery Barn considers hardwood frame. The chaise broke in half after 18 months. Neither of the people using it weighs over 170 pounds. Pottery Barn did nothing other than to agree it shouldn’t have happened. Buyer beware of furniture hardwood frame claims. Good luck pulling the fabric down to the frame to inspect. I do not recommend."