Farmers Insurance - Roman McCool Agency 322 East Main Street, Cartersville, GA 30120

"I dealt with both Joel and Alma as my agent. I started with Joel then they automatically moved me to Alma. Every year my coverage was going up 400 or 500 dollars. This is my first property so I wasn't sure if that was normal. Every year, I asked them why my insurance was going up and they replied and said inflation and the value of my home. However, I told them I lived in Townhome and I was being over priced because I only had to pay for coverage of the inside of my house (studs in) , which I sent Alma documents but she refused to read them and decided to tell me I had the right coverage and I wasn't being overcharged. She then went on to tell me how bad other insurance companies are if I ended my policy with them. I do not really write bad reviews but I was so disappointed with Alma and my experience with her. I was over paying them for four years. I ended up ending my policy coverage with Roman and McCool Agency and stayed with Farmers and got another agent. The agent that I have now was diligent and looked at my documents from my HOA and saw that I was overpaying. She was patient an explained everything. My coverage payment went down substantially. I would not recommend this company. I like when people want to do right by you and take the time to make sure you are being taking care of when you in general but especially when you are paying a professional for their knowledge, wisdom and service. I did not feel that way. Alma over talked me the ENTIRE hour conversation that I had with her and I told her on the phone, I felt like she wasn't hearing me or listening to anything I had to say. I am disappointed I spent four years with them. I would NOT recommend them."

"I won’t be with this company next year. Our home insurance payment went up $500. Never got a call back explaining why!"

"Good accessibility to staff when I need it or have questions. My only gripe is the massive raise in my premium for no reason."

"Early in August my husband and I returned home to find our basement under water...well, the floor was under water, anyway. I called Joel and by the next morning his staff had given me the name and number of a clean up service. They checked in along the way to make sure things were going well. They made sure all the payment details were attended to. We're still in the repair process but the company they recommended is great. I'm not sure what would have happened if they hadn't been there for us but I'm sure glad they were!"

"Joel’s is the best agent I have ever had and I have needed insurance products for over 35 years. I currently have my auto and homeowners with Farmers. Recently, I needed general liability to work on a large job out of town and Brenda took care of everything in one day. They are amazing. Thank you."