La Cazuela

"I’m sad that I have to update from review from 5 stars to 1 star based on a horrible negative experience I had in October 2023. I have waited to post this review until now, December 2023 because I was so hurt and emotional about how I was treated and I wanted to make sure I had a clear head. As you read this review I want you to understand that I have followed this family owned restaurant around and have recommended them to A LOT of people. The owner(s) (I believe 2 brothers) spent 30 years of their lives building a business for their family only for their children / grandchildren to destroy it! The whole issue is centered around the fact that their young disrespectful teenage daughter or granddaughter entered my order incorrectly. I always get the same exact food every time I go, so I know exactly what I want. She was too busy with her cell phone and nails to care about getting my order correct. Anyway, when my to-go order was handed to me, I inspected it and confirmed that it was in fact, incorrect. I nicely let her know that she gave me someone else’s order because that wasn’t what I ordered. She didn’t reply, she just walked away and returned with her dad/grandfather/uncle not sure of the relationship. He rudely asked me what was the problem (while she stood there). I politely explained there was no problem and that I thought I was given someone else’s order. I told him what I ordered and that wasn’t it. I asked him why he was being rude to me. He replied “because this is what you ordered”. I explained that I always order the exact same food the exact same way every time I come in and due to dietary restrictions I would never order what she handed me. Nevertheless I told him what I ordered and explained how I know 100% for sure that she wasn’t paying attention when she entered my order because of the requests I made about the side items that come with my order that do not come with what she handed me. All of this time, she stood there and never admitted she was wrong nor did she apologize. Even that was okay…I told the owner that I would pay again to cover the corrected order. I offered to do this because I didn’t want them to lose money AND I figured I would give the incorrect food order to the security guard at my marina…he eats everything & always appreciates when I bring food & snacks. She (the immature teenager who took my original order) snatched the bag and said “I don’t have time for this” and stomped away. I was absolutely shocked and appalled. I still had on my professional business attire (I add this detail because I want you to know that I’m a business professional AND even if I wasn’t…no customer should be disrespected the way I was). I was still very calm and spoke with a low clear voice. I just wanted the food I ordered. I simply wanted to get dinner and go relax on my boat AND start my weekend. Do you know how many good Mexican restaurants I drive by on my way to that restaurant as I drove from my office that day??? A LOT! I consciously decided that I would stop at La Cazuela to spend my money to support their small business. It’s sad that after all of these years they let that disrespectful brat of theirs cause them to lose a loyal customer! They are to blame too because they weren’t nice either and they didn’t correct her behavior. I want you to know that I’m a reasonable person and I don’t get offended easily, but I felt so disrespected that day. I was holding back tears as I sat there quietly waiting on the corrected order. When I got to my car I cried so hard. I had to pull myself together to see straight to drive. I put the food in the trash at the nearby gas station because I refuse to eat food that has negative energy attached to it. It was a horrible experience that I will never forget. I’m sure I’m not the only customer they’ve lost because since the pandemic the place barely had any customers when I would go there (which is why I always made a special effort to support them). It used to be a busy happy place. It’s sad to see it die a slow death."

"We had a group of 9. Sat us immediately and all staff was very attentive. Food came out fairly quickly and was delicious."

"Enjoyed the food. They do very well with the standards. Salsa and chips fresh and tasty. Enjoyed a drink and a special chicken burrito. Solid. Good service as well. They have been there a while. Friendly staff. They repeat quality over and over."

"Kudos for being the only restaurant open on Monday afternoon in the area. Food was ok. Strawberry margarita was a bit sweet. Service was good."

"Coming from someone who frequents this establishment I don't know they have such low ratings. People are complainers / haters these days. If I could give more stars I would. The food is GREAT across the board and consistent. Tacos especially - CHEAP STREET TACOS with massive portions. Can’t beat a massive taco for under $4. As a 200lb man I have two and a beer and I’m full. My family and I come here at least once a week if not more. Management is always present, the service is quick and attentive. Margaritas are strong and drinks are reasonably priced. Every weekend we come here for margs before hitting the lake. Highly recommend trying this establishment if you're tired of overpriced Mexican food!"