Diagnostic Clinic Medical Group | Clearwater

"Idk why this place gets such a bad rap. I love my doctor and the staff is amazing. Yes there is a wait but there is a wait everywhere (too many people moving here). As long as you show up on time you're fine."

"My wife went in for some imaging and they seemed great at first. Dr Sharon Ryan seemed very concerned and gave us her number if any issues while she recommended us to Morton Plant Susan Cheek Needle Center. Couldn’t get an appointment for weeks and the abcess got worse quickly so we tried getting on the phone with the Dr Ryan several times but her staff was no help and she was never responsive. By the time we went to the Needle Center they said to go straight to ER for antibiotics and surgery and was upset that our last Dr could have helped expedite the seriousness, they even paged here but never heard back. Could have became septic and was very scary. I know the health issue wasn’t the Dr’s fault but false concern and no follow up really sucked. Definitely don’t recommend."

"WINTER HAVEN OFFICE - BEWARE! I informed the doctor that I was there for a wellness visit. I need them to code as a wellness visit so that I can get the credit from my insurance company. Instead, the physician coded the visit as a new patient visit. When I got the bill, I called their billing service, and she was very rude and wouldn't let me know how the visit was coded. I am the patient. Then I called several times to the office and no call back. After two bill they sent my husband to collections. which made no sense. Just because my husband is the primary card holder, I was the one with the visit. Also, I was supposed to have a follow up on one of their providers and I never receive a call. The office staff state a phone call was made, if so, then why I don't I have a voice mail."

"This doctor's office does not call you back even though your put on a "high priority" list!! I've had ultrasounds and a cat scan. And no one has called me back with any results. I have not talked to a doctor since then. There is a portal that you can go to see results. I was unable to get into the portal with my password and username. And no one at the office can help me. I called several times to no avail!!! I will be changing health care systems. Unfortunately I cannot recommend this clinic. (The only positive is that the staff are accommodating)"

"I recently moved to Clearwater and researched to find a Primary Care Doctor. I came across Diagnostic Clinic Medical Group and had my first appointment today. Every person I came in contact with could not have been more helpful. Nice receptionist, very nice medical assistant and the checkout lady was very helpful. The doctor (Dr. Kathleen Hayden) is fantastic. Highly recommend."