Kroger

"I went to the store for a product that was shown in stock online. I searched the store in the given aisle for more than 10 minutes but didn't find it. I went to the customer service to find some help. The people behind the counter told me, "It showed the Aisle number go to the aisle." I told her I searched the aisle and didn't find it. She said, "Then we don't have it. The website is always not up to date." She does not even want to double-check their stocking system. This is a community grocery store. How can we trust that they will provide good products when their customer service doesn't service customers anymore? P.S. Check the reviews of the past year before you go to the store."

"When compared to other Kroger stores I visited, this one had less produce like freshly cut onions, pico salad, etc.- That's what I felt. May be since I visited in evening most could have been sold. Another interesting difference with other Kroger stores is that the entrance away from billing counters is one way you can come in, but going out on the same doors would ring an alarm. Did not see such a mechanism in other stores. Billing is quick and easy. Lot of parking options. But the road and intersections are very busy most of the time. Give ample time for your shopping."

"Large market which carries most everyday items. Not my favorite but still has most items. To get a cart, put in a quarter and it unlocks the short chain. Bring the cart back, insert the chain and get a quarter back. Made an extra 50 cents. Haha"

"I wish I could give them zero stars. Beware when ordering cakes! I ordered a cake for my husband’s 40th… 5 days prior to the pick up date. When I go to pick up the cake, there is no cake. I show them the receipt with instructions on decorations and everything and they apologize but they don’t have the cake. They try to sell me different cakes that are not even similar. I wanted the Tuxedo cake because it is my husband’s favorite… the only reason I walked into a Kroger. The manager was completely useless… a not helpful at all. The poor guy at the deli counter was trying to make it better. The lady that I ordered with was called multiple times, to no avail. They gave me an I undecorated cake… half the size I needed… and they CHARGED me for it. Nobody took responsibility for the mess. They were lucky that I was desperate since I was heading out of town with the cake and my small Kids were both waiting in the car, otherwise there would have been more repercussions. Absolutely awful customer service. Never again, Kroger, for me or my friends and family. Costco tuxedo cake it is from Now on. Very, very disappointed!"

"Ki, the white lady with black frame glasses working in the money service areais not friendly and helpful at all!! She has been rude to me for at least 3 times in last 2 weeks. I asked her about the fuel points, price doesn’t match and I can’t find digital coupon in the Kroger app. I definitely know how to use Kroger app. They are all system glitches. But every time, she was not helpful at all and told me that’s my fault. I think either Kroger needs to train the employee more or she is not qualified to work in Kroger."