Walgreens 101 Prominence Point Parkway, Canton, GA 30114

"Waiting in line at drive thru to pick up meds, car in front took 10 minutes and they closed the blind on me for lunch when I pulled to window. I understand they get only 30 minutes for lunch but management should make the car pull back around if they're going to be that long."

"Rx was supposed to be ready last night. We show up and it's not ready. We waited in line for 30 minutes before they tell us."

"Lack of management Staff is unsure how to handle situations and coupons. I have been told a handful of times “the manager isn’t here right now” Messy shelves and bathroom was unsanitary."

"I recently visited my local Walgreens store to purchase some toilet tissue, and I had an incredibly frustrating experience that left me feeling disappointed and dissatisfied with the store's overall service. From the moment I approached the checkout counter, things took a turn for the worse. First and foremost, the cashier's behavior was highly unprofessional. Instead of efficiently processing my purchase, she engaged in distracting conversation, attempting to divert my attention away from the transaction. This was both unnecessary and frustrating, as I simply wanted to complete my purchase and leave. To add to the ordeal, after the cashier printed out a coupon for me, she insisted that I make an additional purchase using it. Despite not intending to buy anything else, I reluctantly decided to purchase some candy just to appease her. However, upon receiving my bag, I noticed that my receipt was missing. When I asked the cashier about it, she claimed it was in the bag, but upon inspection, it was nowhere to be found. I returned to the store the following day to purchase laundry detergent. Unfortunately, I encountered further problems. Not only did the cashier fail to return my receipt, but I also discovered that I had been charged for an additional toilet tissue pack that I never received. Additionally, the coupon I had applied to a Gain product was not reflected on my purchase. When I brought these issues to the attention of the store staff, they initially refused to assist me due to the lack of a physical receipt. Their unwillingness to acknowledge the digital receipt on my app was highly frustrating, and I began to question the integrity of their practices. Thankfully, the store manager intervened after my persistence, but even their efforts fell short. Despite their inability to locate the toilet tissue purchase in their records, the best resolution they offered was a mere five-dollar store credit. This compensation was unacceptable, considering the inconvenience, the erroneous charge, and the poor customer service I had endured. I voiced my dissatisfaction and expressed my desire to no longer shop at Walgreens. However, the manager's handling of the situation left much to be desired. They did return the Gain product, but neglected to properly refund the amount to the original payment method. Overall, my experience at this Walgreens store was marred by unprofessional behavior, disorganized systems, and a lack of accountability on the part of the staff and management. It is evident that something fishy is going on in this particular store, and I am disheartened by the lack of effort to rectify the situation and provide satisfactory customer service. I strongly advise others to exercise caution when dealing with this Walgreens location. With numerous alternatives available, it is best to avoid a store that clearly disregards customer satisfaction and fails to address legitimate concerns. It is my hope that this review serves as a reminder for Walgreens to prioritize customer service and take swift action to rectify the issues plaguing this particular branch."

"I am more so giving the 5 star review to an employee in your pharmacy. I believe her name is Nikki, I had to bring my children in to get shots and they absolutely hate getting them. Your employee was a godsend and really made sure to let the kids know it was only going to take a second and telling them how strong and brave they are. My kids didn’t even cry!!! Every time I come in I notice her working really hard even when it looks like you all are short staffed Nikki is staying positive and that’s the type of worker you want to have! I believe it’s important to recognize hard workers and she is definitely one of them."