Petco

"Petco has a faulty online order/pick up system. I ordered a bag of my dogs food, went to pick it up, and when I got home I realized it was the wrong kind. My husband spent an hour and took the $75 bag of food back to get the right food and the customer service claimed I had ordered the wrong food. He showed them the receipt that I had ordered the correct food and explained they gave us the wrong food when I picked up. They insinuated that their system is complicated and I must have been confused ordering because their system showed the incorrect food ordered with no apology. I still have the receipt for the order, “your order is ready”, and “your order has been picked up” all showing the correct food. We ended up exchanging for the correct food in the end but the whole ordeal took a lot of time for what is supposed to be a hassle free process, and the customer service was unprofessional and accusatory. While petco would be a convenient method for me to order my dogs food, I won’t be using this store, or petco again."

"I was w/my neighbor yesterday 19 Nov 2023 @ the Sandy Springs office during a sad end of Life visit for his Yorkshire Terrier! I was totally impressed & amazed with the Level of Excellent service received! (The Special Dog was 10 years old) . We had all watched over him During his Dr Davis Care since he was 7 week old Pup! If any of U need a vet I highly recommend vet Dr Davis + his assistant Vet Cupertina & their assistant Augeni. Thank You Petco Team."

"Five stars because of the staffs knowledge and time they take to help their customers. We recently went to Petco in Sandy Springs for help with our cat's food and April was on her way out and off work but talked with us at length about different food for a cat that had multiple issues. She also helped us use Vital better and explained a few things we didn't notice. Her help was invaluable and at a time we needed it the most. It would be helpful to carry different vet prescribed food that is hard to get at the store. We need PD and PR. Thank you for being that store that started to carry quality food and stop carrying food that is toxic to our pets."

"Clean, well organized, and had everything I needed. Nice clearance toy selection. Beautiful displays. Every staff member I encountered was very friendly and helpful. Loved the camping display and Halloween display."

"I was greeted by McKenzie as I enter the store. A few moments later McKenzie notice me wandering around and asked if I needed help. She was very kind and Knowledgeable. McKenzie made my shopping experience easy Peezy."