Embassy Suites by Hilton Columbus Dublin

"Clean, comfortable room. Love the two-room format. Front desk staff is excellent. Check-in was easy, efficient and clerk was super friendly. During my stay, I requested a copy of my itemized restaurant bill that I misplaced. The desk clerks happily took my request and did extra research to find and make a copy of my itemized receipt. This is my third or fourth stay at this hotel and it is always a very good experience."

"This is an extremely nice hotel. I went for a few days on a business trip. I stayed in a double bed suite. The doors are a beautiful solid wood, and open into the living/dining area. Between there and the bedroom is a kitchen sink, microwave, coffee pot and mini fridge area. The bathroom just off of that. The bedroom has a standing closet office desk and two king beds. The conference room we were in for our meetings was plenty spacious with a large projector screen and rows of seating. Breakfast is an open walk in buffet with fruits, bacon, biscuits and gravy cereal and hot cereals. There's even an open order area to have an omelet made. You shouldn't skip that, I chose the spinach and mushroom omelet, delicious, so much so I had to try and make one when I got home. This hotel is very close to tons of attractions and activity centers, there is plenty to do in the area."

"Checking In: Mon Feb 5 Room 1, Days 4, Guests 1 Checking Out: Fri Feb 9 Confirmation: 90887876 Status: Canceled due to issues below 1/29 – 2/2 The good: • clean room and sheets • excellent water pressure • daily reception • salmon dinner was decent • daily refresh The bad • Communication – o The manager on Wed, 1/31 was not aware of issues in the hotel. I spoke with the manager on Wednesday regarding fitness center issues below that were reported to maintenance and the front desk on Monday. She said she had no knowledge of them but would follow-up with the GM. I stated I had 5 more weeks to stay here in Dublin and had hoped to stay here again. I asked that she call me to give me an update on the gym equipment to determine if I would stay again. She did not call Thu or Fri or at all. My reservation was canceled on Saturday – 90887876. No future ones will occur. o The manager was also unaware of the credit card issues at the restaurant. One clerk said that is a different system. Though different shouldn’t a hotel with good communication and a competent management staff know about any and all issues within the hotel? o There was no apology from the manager that she didn’t know about these issue or the issues in general. • Daily refresh did not happen while away from room o 4:30 pm Tue and 5:30 pm Wed o I advised them to just give me extra coffee and cancel Thu • Fitness center had lots of issues o Water cooler (filtered)  Water leaking on floor Monday. I threw down towels and I notified maintenance, and they turned it off. No water on Monday.  It was fixed the next day and had water Tue and Wed.  Cooler was out of order again on Thursday but at least they put out water bottles o Weight stack had a several issues  broken pulleys on both sides so unable to do certain exercises  Cables were shredding due to defective pulleys  Pulley system missing a bolt to hold cable pull in place  Missing rubber grip on one handle  Maintenance and front desk notified Monday night o Peloton bike  On Wed I told the manager the bike was not activated.  She powered it on and said all you need to do is put in your email and walked away. WRONG – the bike needs to be activated by the hotel. Once activated anyone can use it with their free or paid Peloton account. o Recumbent bike  TV not working on bike  Resistance setting did not work. I adjusted from 1 – 25 with no difference in resistance  Did not notify the staff since nothing would be done anyway o No remote control for TV  Asked manager and another front desk staff person for one  They said no problem and walked away. A remote was not delivered while I worked out nor did it arrive over the next 2 days • Bar restaurant credit card machine down Monday and Tuesday. o Had to use cash or room charge (which I don’t prefer due to splitting expenses) o Unknown if fixed since I didn’t try after that o Tuesday bartender was shocked that I said it was also out on Monday. He was disappointed that this was not resolved nor communicated to him • Room o Stiff mattress o Fitted sheet didn’t fit mattress. It kept coming off and rolling up into the bed. o Heat not working first day and had to call maintenance. o Sink drain plug did not close. I shaved using running water into a cup o Slow drain in the tub so waded through water during shower On a side note, I had to call the hotel to get my receipt. I also was not prompted to fill out a survey from the hotel. One would surmise that if surveys are not sent they don’t hear about the countless issues they have and that are not addressed."

"The staff at this hotel are incredibly friendly and helpful. Alexandria and Jalynn at the front desk are truly one of a kind. We're thankful for their fun and friendly personalities. They really made our stay here worthwhile. The breakfast buffet was amazing!! Chef Mateo was whipping out those omelets like the pro that he is! They were delicious. The evening drinks and snacks were a great treat. The heated pool and exercise room and business office were nice, and they were clean. The lounges and sitting areas were very nice and well maintained. The rooms look dated. The carpet in our room had a big pink stain on it and had frayed edges. The ceilings looked patched up and dated. The bathroom vent was super dusty and dirty and gross to look at, and it looked like mold growing behind the soap bottles hanging in the shower. Room service and housekeeping were fast. The walls are thin because you could hear the neighbors taking their showers and using the pipes in their bathroom. All in all, it's a very nice place but there is some attention to details that are needed."

"Nice hotel! Rooms we’re comfortable and spacious. Very clean. The complimentary breakfast was very good! Lots of hot and cold options to choose from. The managers happy hour with complimentary drinks was a plus after a long day. I didn’t eat at the restaurant as several guests warned me not to. Several people I spoke to at the bar described the food as subpar- being served dry, burnt, and salty. From speaking with the bartender the restaurant was also out of several items. The front desk staff gave me several other food options that were around the area to try."