Foot Locker

"I was in & out. The worker who helped me was friendly. No issues."

"Jerrica W. was exceptional assisting me with my grandson returning and selecting a different Nike Sneaker. She took time to re-measure his feet and assisted him with the lacing of the shoes and insured the fit was correct. Jerrica was very customer friendly (mannerable). I am a retired Marine Corps Officer and I recognize leadership and concern in individuals. Jerrica has these qualities and more. I recommend her for leadership and management positions with Nike."

"The Assistant Manager Tan should take customer service and de-escalation courses. She is rude, short, and mismanaged her title. She refused to assist me with a simple question while checking out at the register and ignored me while continuously asking who helped you instead of assisting me then became extremely nasty."

"I tried to place an order online yesterday; but when I clicked “place order,” I got a pop-up message that said, “oops, something went wrong.” No confirmation number was provided; so I tried again and got the same message that something went wrong, again with no confirmation number. Then I placed an order with a different store & received immediate confirmation from them, and my order was ready for pickup 5 minutes later. It wasn’t until after I received that confirmation email, that I received 2 emails from Foot Locker that both orders were received. I called customer service & explained the situation asking and asked to cancel the orders. The CS rep tried to tell me there was nothing he could do; but I explained again that it was their fault due to a website glitch, so he tried to call the store but wasn’t able to reach anyone. He then sent 2 separate messages to the store to make them aware of the problem & told me to wait for a response from the store. Well, I never received a response we from the store. Then I received messages that my orders (2 separate orders for the exact same pair of shoes; they should have realized this was not normal & there must be a problem) were ready to pick up, ironically after I drove an hour to pick up my order at the other store. The emails also said that if I don’t pick up my orders by a certain date, they will be shipped to me. I tried to call the store twice & no one picked up, which prompted me to a message to their “live chat” option for help. I have yet to receive a response from them. I shouldn’t have to drive 45 minutes one way to go to the store just to pick up & immediately return these orders, since it was no fault of mine & caused by a glitch in your website. All I want to do is cancel the orders & get my money back. I would give 0/5 stars if Google would allow it."