Bluegrass Roswell

"I literally went to this place yesterday and received the worst customer service and nail service in my life. I went in to get a soak off and a short basic set coffin shape. The older lady did not know to share and did a horrible application I sat there for 2 hours. The people behind the desk did not care that I complained about the unsatisfactory work ( wrong shape- no where near what I asked for, bulky application, i was cut multiple times, hard drilling on my natural nails that now cracked and bruised) and made no effort to rectify the situation. I ended up having to try to fix my own shape by filing it down my self. I was threatened with possibly having the authorities called because I wasn’t happy with the work and the way I was being treated. I began to feel unsafe and then I was told I had to pay for unsatisfactory work. This was first time at this salon and I’m not sure how they still are in business by the treatment and services I received. I will never return to this establishment unless it is to be refunded on the horrible services I received."

"Highly recommend. Excellent communication, attentive staff, most calming atmosphere of any nail salon. It’s a little pricey compared to others but worth the few $ extra in my opinion."

"I get SNS every time and each time they last way longer than any other salon that I’ve been to. I went last week and got my usual SNS and one of the nails got messed up, I went in this morning and they fixed it right away, no questions asked. Great place with good service and is always clean"

"I’ve gone here twice and both times I had a great experience! The techs and receptionists give AMAZING customer service and really pay attention to what you want. My only downsides are the price and time. This is definitely the most expensive salon I’ve been to and it does take a lot longer for SNS than some other places. But, the service is great and the place looks so nice and clean so I would definitely go back… when I can afford it."

"I had a guest visiting from out of town and wanted to take her to a nice salon for a pedicure. We purchased the hot stone pedicures and my daughters came along and they both got full sets of acrylic. While my pedicure was amazing (albeit expensive), when I went to the counter and they gave me my total I was in shock! My daughters were each charged almost $100 for their sets of nails. That’s before tip! They informed me that they charge for “special shape” which my one daughter didn’t even have. They also listed out some other random fees which didn’t even make sense. If their service was great and their nails looked good, I wouldn’t have been happy with the price; but it wouldn’t have bothered me as much. Her nails looked terrible. Bumpy and thick-just all around, not well done. And my friend who paid for the most expansive pedicure - they BAGGED her feet while they did the massage because they’d already painted the gel on her toes. Who the heck wants the massage portion without their feet getting rubbed? It was awful. The pricing surprises and bogus charges, not okay. We won’t be back!"