Hair design Mona Salon

"Over the years the salon has had some new staff but this year i’ve noticed a steady decline in the service. A few months ago the lady who usually does my wax appointments left, there’s a few new women there - one in particular is VERY rough. I specifically ask for someone else to complete my service whenever I return. On the last 2 occasions the ladies in the salon seem inexperienced but this was the last time i’ll ever go here. New staff member applied a very thin layer of hard wax instead of the honey wax i usually get (for a brazilian wax), it dried and got stuck to my skin. An appointment that usually takes 10-15 mins became over 45mins of her slowly picking it off my skin in small pieces - tugging the hairs off with each piece. I asked for someone else to come in because it was so uncomfortable. Though she apologised profusely, it became very frustrating & sore! The lady who was very rough at my previous appointment came in & finished my service and apologised also. They seemed to be having trouble checking me out - they didn’t know the price for the full body package ($65 full leg, brazilian & under arms) which i had been paying over 4 years, so another lady came over - who spoke light english & charged 2 different prices (much higher than $65) turned the computer screen around & said in a frustrating tone “what you want to pay!?” I was completely caught off guard, i wasnt sure what was being said in their language but i haddnt explained what happened with the wax and i had no idea there was an issue with the price. Not the best experience and after 4+ years, unfortunately I will not return to this salon for future services."

"I’ve been coming here for years. The technicians are always friendly and accommodate my requests. You can also ask when a specific person is working and come on those days if you prefer a person."

"I got my haircut done by Nandini. She is was extremely professional and very polite. I showed her few picture of the kind of haircut I want and she did it exactly like that in fact even better than what I wanted. Definitely recommend her and the salon."

"I came here for eyebrow threading and I asked for a simple cleanup and to keep my eyebrows full, I have been growing them out for the past two years and they have looked very full and nice, the lady who did mine did not listen and made them extremely thin. I have never been so disappointed with my eyebrows and will never come here again"

"I have been going to Mona’s Salon for 7 years for my eyebrows. They are fantastic and very consistent, the only place I go to. Also they have the best deals for eyebrows, under $5 per visit and they only take 5-10 minutes and you are out. Absolutely recommend them!"