Austin Michael Salon

"What a wonderful experience and I will be going back! I recently moved to Georgia and was in need of a new place. I was so nervous about going to someone new I put it off for 7 months. I received this place as a recommendation and I'm so happy I called. The atmosphere is great, the people are friendly and Jessica, who did my hair was perfect. She really listened to me, talked through some options and went to work. It turned out better than I could have hoped for. I loved it so much I scheduled my next appointment and gave Jessica's name to my mother in law."

"Jessica has been my stylist for many years. She is fabulous, always makes me look better even after some of my homegrown trims!"

"Angie was AWESOME! She is working on “fixing” my hair from a bad experience somewhere else! Very reasonably priced! I will be back !"

"Every time that I have visited this Salon it has been a wonderful experience! One of the things that really surprised me was that even though I was early for an appointment I was made to feel as though there was “no problem” it’s great to see you. Truly Great people!"

"When I called to make an appointment with the girl who cut my hair earlier this year I found out she left. Therefore the receptionist said she made me an appointment for the time I asked for. When I arrived the hair stylist wasn't finished with her client. No problem. However, a lady walked in after me and asked to have her haircut but she didn't have an appointment. Within one minute (literally) she was told that another hair stylist was available. I said to the receptionist "ok, she walks in after me and gets waited on before me." The receptionist said it was not yet 10 and the girl was just finishing up. I said I would've liked to have been next as it didn't matter who cut my hair. But the receptionist said since I had an appointment with who she assigned me to then I needed to wait. My point was I would've liked to have the choice of actually being next (before the walk in) or waiting for who the receptionist made the appointment with. I said just forget it and left. As soon as I got into my car I called and left a message for the owner, Paula. Two days have passed and I have not received a phone call from the owner. Just a courtesy call would've been appreciated. As Clark Howard would say this is "No customer service." Regardless of whether who is wrong, it would've been nice to have a phone call from her. I wanted to express to her that I just wanted a choice as to wait or use the next available hair stylist. That's all! Advice to Paula. Read AJC's Sunday paper, 11/22/15, Business Section, Biz Voice "Business Owners Should Think Like Their Customers". "Word of poor service can wreck reputation; personal touch is key." By AnnMarie van den Hunk: "Fifty-five percent of consumers have stopped a transaction or not made a purchase due to a poor service experience, according to an American Express survey. The survey suggests that business owners should think like a customer. Because while you might have the best product on the market or the nicest retail location or restaurant, if your customer service isn't the best, customers will notice........They are sharing the news of bad customer service by word or mouth-reaching more than twice as many ears as a compliment for good experience. Word of mouth can make or break you.....The goal should be to always provide the best service every time there is an interaction with customers. It can be a challenge, but it should be the mission of a business and one that every employee shares." Exactly how I would feel if I owned a business. I am sort of a customer service industry. It is just common sense to make customer service number one! If the owner doesn't feel it should be number one then the employees won't think so either. Trickle down affect! You may have the best product or service but it does an owner no good if they have lousy customer service. They need to put themselves in their customers' shoes. How do they feel when they get lousy service?"