Moe's Southwest Grill

"The worse ! I ordered my food today through the moe's website directly as I do any other time I came to get my food the lady advises they can't find my order I show her my conformation email she then all of suddens finds my order then goes to says nochanluntley "oh somebody picked it up it was a black girl" like how racist can you be I said ok it wasn't me you see im here did you not asked for a name before you gave my food away? she gets real nasty I asked her to remake my food bc I did not get or give me a refund she wouldn't do either I will never order here again I will be dispusting the charges with my bank worse customer service ever an how tacky to just give someone's food away without asking the proper questions before doing so!"

"This was a horrible experience on January 26, 2024. Three employees and all were rude, disrespectful, and mean. Filthy restaurant, broken televisions, no music, not even a "Welcome to Moe's". I filled out a complaint on Moe's website and surprisingly got no response even though I requested a response. The phone number for contact on the website does not work - big surprise. Not all Moe's are this bad, but this one is and the corporation obviously doesn't care. What a waste of $45. This is obviously a trend looking at other reviews and all the owner says is "We hear you", "Oh no!", "We hope you'll try again". That's a joke, they don't care. They could show they cared by really reaching out to the customer and trying to make it right."

"made a mobile order tonight and it came out amazing! portions were great food tasted fresh even though it was near close and the complimentary chips were amazing! they did forget one salsa but theyre self serve in the back of the store! would definitely eat here again"

"I like their burritos a lot! Had to wait for about 5 minutes for someone (out of 3 workers I could see in the back prep room) to come out and take my order. The people are quick making the burritos in front of you, but not very friendly (a small smile would've been nice). I felt more like an intruder, especially at the register. I was using a current coupon for one of the burritos when the register worker starting saying something harshly to me which I could not understand due to her accent... asking her to please repeat only further aggravated her. The register will not ring up without asking what kind of tip to leave for about 2 minutes of effort for basically a fast-food order... if I had been ordering for a large bunch ok, but not for 2 burritos and no chips, drinks, etc. All in all, I will go there again, but the staff could use some coaching on what is expected in the southern US. Overall, I was glad to take the tasty burritos and get out of there pronto... no dining in with such an unpleasant atmosphere!"

"Where to start, rice was hard, salsa was watery, table tops where the only things clean, floors where nasty. I been to other locations on Pleasant Hill which are quicker, cleaner & better food quality. Not to mention I had upset stomach for 2 days afterwards. Only thing good was the chips where fresh & not oily."