Clayton County Water Authority

"Wow IVANA was such a breath of fresh air. From her wholesome customer service to her bubbly/caring personality she made this almost dreadful visit wonderful. She answered every single question I had with patience, thoroughly explaining everything I needed to know. I wish there were more Ivana’s in this world. Thank you again."

"I called to see if my ‘Start Service’ request went through (the website was have technical issues). I was happily greeted by Mary. She was very helpful and informative. Every question I asked, she had an answer for all of them. She was patient, polite and was able to get my service started and also emailed me my account number in less than 5 minutes. That experience was just outstanding! Thanks to Mary!"

"Just closed on my home today 10/20/23 and needed to get the water transferred. Mrs. Keshia was awesome to work with!!! Positive attitude and energy towards the end of the day on a Friday. We need more people like her. She has a very genuine spirit and infectious smile. Totally made my day!! Exemplary customer service; Mrs. Keshia made my visit short and sweet. Highly recommend, Chelsey"

"I recently had an issue with the billing department regarding a credit balance on my account. I had the good fortune of accidentally meeting Rodney Perkins who IMMEDIATELY showed genuine consideration for my concerns. He was able to resolve the issue on the same day I requested assistance! How often does that happen! By the way, Mr. Perkins I found out later, was the customer account director and he was outside helping me leave a parking lot that had no exit. Just goes to show you excellent employees will do whatever is needed in any capacity to help their company succeed. He is truly an asset to CCWA!"