Costco Wholesale

"We drove 85 miles to get our monthly Costco provisions. The store was clean and in order. We needed hamburger, so of course we get it at Costco. Friday at 1pm and they had 4 packages left. It looked fat and brown , so I asked the young wrapper if he could get me another package. He told me to wait a minute. Some guy came to the window with a major attitude and said he couldn't sell it until the test was done. I get that, but stop with the attitude, you should have more than 4 packages of hamburger at 1 o'clock on a Friday. I wasn't going to waste anymore of my time, so I took one from the counter. Well, when we got home and cooked some of it, there was no way it was 12% or less fat. Maybe Mr.Attitude should see what percentage of fat is actually in those tests. I think we'll be shopping at a Costco a little bit farther from home. It won't be a waste of time if I have to wait for hamburger now would it."

"The knuckleheads working the food court gave me 1 cookie instead of the 4 I ordered. When my girlfriend brought this to their attention by saying we ordered 4 and only got 1, they gave us 1 extra cookie. That’s 2 cookies. Please hire people who can do basic elementary school math in the future."

"Costco really needs a customer service email address, although by forcing you to Chat or talk to someone they know people are less likely to contact them due to the time involved. My feedback is they really need to improve the checkout system, so you can scan as you go similar to Sam's Club. The demanding to see your membership at self checkout is getting annoying. Recently as I was checking out an employee demanded to see my membership, then scanned my paper towels for me, but left the rest for me to scan. Because of this, I missed an item that was scrunched up behind the paper towels in the cart. Of course they noticed at the door, and I asked which item so I could go back and pay since I still didn't see the item behind the paper towels. They made me pay at customer service and apparently it was such a huge deal that they had to make a copy of my receipt presumably to put me on the naughty list. At this moment I almost canceled my long time membership right there. Either scan everything in my cart or leave me alone, and don't bother me demanding my membership distracting me while I'm trying to checkout. One thing I will tell folks is DON"T buy tires at Costco. They caused over a thousand dollars in damage to my car (at another Costco) after this Costco mounted a tire backwards on the rim (there is a side that says outside), and didn't balance the tires correctly. I thought another location might do better. I paid a mechanic to fix the damage and I didn't ask for reimbursement, although I made management aware they damaged my car. Later on I had a nail in a tire and stupidly thought I would just bring only the tire in to this Costco to have the nail hole patched. When the tire was ready the metal inside side of the rim was severely gouged in several places. Not scratched, but gouged to where I had to grind it down so no-one would cut their finger on the raised metal. And of course the wheel that was repaired is not balanced correctly..... They need a road force balancer or train the employees better. Most Positive part of this location: The normal door greeter (Jerry) is their friendliest employee... Another negative interaction was when I was buying an expensive laptop. I found a pad on the counter to fill out the item number of the laptop, but there was no pen to be found on any counter. There were two employees having a conversation at another counter where the laptops were located and I finally asked them if there was a pen available. They gave me an annoyed look and completely ignored me. I ended up buying the laptop another day since I didn't want to deal with finding a pen in another part of the store or going to my vehicle to get my own. So between causing damage to my car and then treating me like a criminal for a simple mistake due to their employee distracting me while I was checking out I'm wondering why I'm maintaining my membership."

"Costco is amazing place to shop.. Their quality check is the best in the market. You don’t have to think much in quality of the product, you can blindly buy, if you want any new product. Their customer service is amazing, especially with returns and help you get from the staff.. only complaint I got with Costco is 3 times you have show your membership or receipt (on entry, when enter billing line, on exit).. that is sort of disrespectful to the member. That is the reason I gave 4 star instead of 5 stars.."

"This is a great location good selection. I suggested they stock their tortilla chips that I have seen in other states and within a week they showed up it was fantastic. Very attentive to requests. The store is always busy, but they keep the lines moving fast so it is not bad even when it looks like it might be. Always the best place to get gas. For some reason I never noticed that they filled propane tanks until recently, but this is the best place for that too."