Dunkin'

"My wife has been here before, but prefers the other Dunkin. We ordered on the app, but it took 10 minutes for us to get the two coffees that we ordered because the staff looks at us in the driv through, and then promptly turns away. . . Two staff, multiple times. We get down the road about 10 minutes and realized that the 6 cream that was the only thing ordered in the coffee was not there. I ran into a store and bought half and half. We then realize that the staff here doesn't know the difference between cream and sugar, as the coffees were two sweet to drink. I call to get a refund and get hung up on three times. I finally get somebody and they say they won't refund unless we drive all the way back and show them the coffees."

"This is the WORST Dunkin I have ever been to. I ordered two frosted donuts, 10 munchkins, and an order of plain stuffed bagel minis. They put the two frosted donuts stacked on top of each other at the BOTTOM of a bag and poured the munchkins on top of the donuts. The icing on the donuts was smeared completely off of them and all over the munchkins and the bag. When I asked an employee for new donuts, she rolled her eyes at me and sighed. Horrible customer service. Rudest employees I have ever seen. On top of this, I was given the wrong stuffed bagel minis and had to ask for new ones. They took 30 minutes to give us our order correctly. I will never come to this Dunkin again."

"There was a long wait to pickup my mobile order (caramel macchiato & pumpkin spice latte), which had to be substituted because they were out of carmel, pumpkin, and french vanilla). The staff had and attitude and were more concerned with socializing with eachother and carrying on... rather than making clear what flavors the cafe did have in stock."

"Coffee was disgusting and not made anywhere near what we asked for. When I went back in to just get a refund it seemed like no one around could manage to do it, until their shift lead said he could. He didn’t bother to take my receipt, but instead picked a random one that had a similar drink from the register and tried to short me over $3 for no reason. When I told him and tried to show him my receipt vs. the random one he handed me, he tried to point out and tell me how they didn’t change me for something originally even though I had my original receipt in hand. He finally looked at it and went back to fix it. Awful experience. They may have gotten an overhaul in looks, but their quality and service remains the same."

"We got four donuts and a tea at Dunkin’ Donuts. All four donuts were stale and the icing was old. They women working the register was rude and argumentative telling us we bought two when we showed her the receipts for 4 . The women claimed she was the manager.. how unprofessional for her to be so disrespectful to the customers. Date for this visit; 9/15/2022 still only fixed three of the four and was very argumentative about doing it."