Kroger Pharmacy

"Very poor customer service...was on hold for 15 minutes. When I came inside for my prescriptions, still on hold on the phone no one said anything to me. Irritated and in pain, I had to ask for service. They said that I had no call in for my prescription. They finally checked the voicemail, didn't check the voice mail for my new prescription until I arrived. Tech explained that they were very busy and had a lot of Prescriptions ahead of me. I understood that. Just to greet me and an apology would have made my experience much better. Excuses tend to make matters worse. Going forward never put a customer on hold and forget them. Never ignore customers in line in fact I was the only one standing there at the time. Always acknowledge and greet customers. That makes a big difference for the customers experience."

"Lately my prescription is never ready even though it had been requested more than a week go!"

"Usually pretty good customer service wait times/long lines can be an issue depending on the time of day your there. But they have been very helpful in assisting with any insurance related problems, cost and discount information via good RX etc."

"I love this pharmacy it's like a family. They even help you yo find help for your prescription if needed. Thanks to my kroger pharmacy family"

"Mahlon is the main reason this pharmacy is so successful. He and his staff are wonderful people, not just employees. They REALLY care about you as a person. He's been my pharmacist for 38 years and I cringe to see the day when he retires."