Aspen Dental

"Actual visit was OK, staff were professional, and feedback was appreciated. However, I was presented a treatment plan that included elements I had nevet heard of before that were not covered by insurance. Also included sn electric toothbrush that I had no interest in. When I declined the unwanted treatment they refused to privide the treatment I did want. I offered at the time of the visit to pay for the checkup and x-rays and was told there was no charge. Now,nearly a month later, I have been sent a bill. My judgement at this point is that Aspen Dental does satisfactory dental service but is more interested in maximizing revenue than in providing dental services that potential nations both want and afford. Their refusal to provide the cleaning service I requested is about like a roofing company refusing to reproof a house unless the client agreed to include new gutters. It was an example of poor customer service and a poor business practice as it lost more than $600.00 in revenue for what would have been less than 2 hours service time."

"Went in for a cleaning found out they had to do an assessment first before they could do a cleaning. Disappointed but understood. They did my X-rays and staff was nice had a wonderful tech doing my x-rays. But then when I get to the assessment portion I am told I have a lot of 4 and 5 and I see a note in my chart that says stage II periodontal and I’m being told i need a deep cleaning for it and maintenance cleaning thereafter for perio. i would have had to come out of pocket about $500+ because my insurance only covers regular cleanings. i went to columbus tech and the student, doctor and dental hygienist did see some stage 4 and 6 but they did not see perio. they recommended a regular cleaning broken up into two appointments (aspen was going to try and do this in one). also during my appointment another hygienist is loudly whispering to my hygienist that i have TERRIBLE calcium pockets and i need a serious cleaning. like okay yes thats why im here but you don't need to shame me. im so glad i went to Columbus tech to get back on track. while i would love to get my braces, i think i will be changing to another team that i can trust. I will say they were very prompt sending me my X-rays"

"So far, everyone has been super friendly, and made me feel comfortable. Financing helped a lot and was super easy to apply. I wish I'd gone a lot sooner! Don't keep putting it off! Call and get started!"

"Everyone was friendly and everyone seemed to be well trained. The only thing for me is that the prices were no different than my regular dentist. The whole point of going to Aspen was lower prices."

"I cannot praise enough the care shown by every member of staff even those who had no direct involvement. They explained everything clearly and patiently answered all my questions and assisted me signing up to cover as much cost as possible. This was an initial appointment but they arranged the next work the same day and further appointments immediately after New Year's Day."