Sage Dental of North Cumming

"This review describes how I was intentially manipulated and lied to, from the moment I made the appointment until I walked out. My story is similar to a few others on here.. Beware of this office. I made an appointment for a cleaning and blocked off 2+ hours of my day and arranged childcare for my special needs child and siblings for this cleaning appointment. Once I arrived and was taken back, they took exrays and brought me to an exam room where they took more exrays. After this was completed, the tech removed the heavy lead apron, wrapped the paper bib on me, gave me glasses, and opened normal cleaning tools. She said we are waiting for either a hygienist to come start your cleaning or the Dr to look at your exrays, whoever comes first. A while later... The Dr came in and saw nothing was wrong with my teeth, and I just needed a "normal" cleaning. The tech removed my bib and said we are going to the front desk to go over a service plan. I asked if I should leave my stuff because I assumed we would come back and do the cleaning. She said, "No. Take your coat and things. We don't have time to do your cleaning today." I said, "Why don't we have time?" She never answered my question! Instead, she just responded by offering to get her manager to come talk to me, or I could go to the front and talk to her there. So, I collected my belongings and went to the front desk. The manager at the front immediately took my $20 co-pay and said we had to schedule an appointment for a cleaning. I said, "I was told this was a cleaning appointment and that I was getting my teeth cleaned today." She literally looked me in the face and said, "We do this to all new patients, I'm sorry for the miscommunication." And wouldn't you guess..... There is NO discussion about a service plan! Well, now that they charged my insurance for expensive annual exrays, NO OTHER dentist will clean my teeth without doing more exrays. This forces me to pay out of pocket for new exrays if I don't want to go back to this horrible office and pay a second co-pay! READ ALL THE OTHER REVIEWS... you will find other people saying the same thing. Except others are also stating that when they go in, they get charged for exrays, and then their insurance doesn't cover the cleaning because it's a "specialized" cleaning. Which is what they were trying to do to me, but I just so happen to have exceptional hygiene! There was literally a guy in the front office when I arrived, dealing with this exact issue with his insurance. What a scam. Sage Dental, I'm waiting for you to comment on my post. I'm assuming you will respond with, I need to reach out to the Patient Quality Assurance Department, and there will be no mention on how horrible your tactics are to manipulate clients. Manipulating clients' trust, tricking people into paying multiple co-pays, wasting people's time, and creating a situation where people have to pay for a "specialized" cleaning... this is very manipulative. You should be ashamed of yourselves."

"Brittany was awesome! Very warm and welcoming. The front desk was very helpful and friendly as well. Will definitely be coming back to this location for future visits."

"I agree with Michael Wells, I had a similar experience with billing. My wife and I told the front office whatever was covered by insurance. I move to the area looking for a dentist that was honest, transparent, and cared. I used to go to Hamilton Mill Dental in Gwinnett Co. they were great and told us everything up front and procedures were covered. The dentist at Sage that placed two crowns did a good job, however my quote and billing was complex. I was given a quote which I agreed assuming it was accurate to customary charges. I took the $27 mouthwash called ioRinse~RTU (yes I know it was a smaller bottle and dentist up charge) but larger bottles online are around $45. Several things were removed from the original quote since they did not do the procedure. The automated system kept sending text stating I owe more money which I then stopped by the office since they did not return at least four phone calls. Btw the lady at front office said she responded to emails. Not true, we’ve left three emails (September then October and November) forwarding each one showing them the insurance EOB. Our insurance company even said Sage can look up what our policy covers (they can read right on their screen). Also Not easy to walk into office since they are not there most of the time even though office hours states they should be open. There’s a discrepancy of approximately $180 and the office received the EOB in September and it is December. This is completely unprofessional. I hope you do not treat others this way. Totally unacceptable."

"I went in the other day trying to get a simple cleaning only to have someone come in after waiting for about an hour with the X-rays etc tell me that I need some kind of a specialized cleaning that wasn’t covered by insurance. Then they refused to do a cleaning because the hygienist said that I needed some other procedures that weren’t covered. Granted, I will give them 2 stars because the dentist and Ms. Maria that I saw were incredibly nice."

"My first experience at Sage Dental on Matt Hwy was great! Brittany (Dental Hygienist) did an excellent job of cleaning my teeth. She was so knowledgeable and had a great chair side manner. I would definitely go back again. Thank you Brittany for a great visit because going to the Dentist Office is rarely a great experience. :)"