Batteries Plus

"Bought a battery from the Newnan location but within a year it had gone bad... it was still testing fine, but wasn't holding a charge for more than a day or two. Douglasville location tested the battery and offered to do a full cell battery test on it. They went ahead and ordered the replacement since they didn't have it in stock and I brought it back up a couple weeks later. Unfortunately after 6 hours (I left my car there) the battery still could not complete the test so they deemed it a bad battery and put the new battery in my car and I was on my way! Staff was very friendly and helpful."

"Great customer service and they know their business!! I was able to get a replacement key fob at a very reasonable price. They were actually priced below anyone else. I also get my batteries at this store."

"The staff here was friendly and attentive. they took care of my repair quickly and with a smile. I was blown away by the quality of service and would definitely recommend this location and staff to anyone in the area."

"I know absolutely nothing about batteries and I needed some reliable batteries going in there. Your associate Tyler was just a blessing, he was sweet and helped me find a good pack of batteries in a jiff. I was in and out I'm minutes and he was respectful and explained the batteries to me the whole time. Definitely coming back for all my battery needs!"

"I’m saddened by the experience my family had at this location. My husband had a warranty for his battery and according to policy, the battery should be replaced. The young man Tyler wanted to upsell my husband immediately. Gave my husband the hardest time, kept making his co worker retest and retest the battery, searching for a reason to not adhere to the warranty policy. Tyler then told my husband they would need to charge the battery and my husbands truck would need to stay at the location overnight. My husband asked to speak to the manager, he’s telling the manager what Tyler said, once finished explaining, the manager ask to speak to Tyler and replies “I didn’t say that, stop stalling”. After that Tyler no longer wanted to assist. He never communicated with his co worker Aaron what next steps were. He just shut down and went to work on cellphones. Aaron advised the battery will need to be removed brought inside and tested again. Keep in mind when tested outside it read 12v, the two times and now it’s going inside to test again. While that was happening I went to speak to Tyler who clearly didn’t want to be bothered, to ask what’s the warranty policy and process? He replied “it’s on the counter”. I’m now asking questions and he states he just wants to fix cellphones. That may be so but you have customers and I have questions, one being why wouldn’t the warranty apply? From what I’m reading the warranty should apply, he states “not if it’s user error” in which I ask “user error? That’s a very assumptive statement”. By this point my husband and Aaron are testing the battery again on the machine inside and it still reads 12v. My husband said we aren’t going to get anywhere with him (Tyler) and to end the conversation. Aaron proceeds to assist my husband, adhering to the warranty, as everything checks out. As soon as the battery is replaced the car turns on and is back to normal. Clearly Tyler was given some responsibility in the store and it has led to his ego outweighing fair, responsible, and trusting customer service. We felt bad for Aaron, as Tyler had an adult tantrum, Aaron stepped up and kept professional composure the whole time. I never want to leave a bad review. We love and support small businesses all over. But I am an advocate of decent and fair customer care."