The UPS Store

"I never have to wait very long. In and out. They are always happy to see you and anxious to get you in and out and help in any way needed, if that is applicable."

"Shout out to Matt and all the employees at this store. I seem to be here way too often with returns. I am always greeted when I come in, everyone is pretty friendly and I never have to wait in line. I have no complaints!"

"I went to drop off a package to return after Christmas and when I went up to the counter, both ladies were extremely rude, and stated that I didn’t provide them with the right barcode right off the bat. She didn’t even say hello. They then told me to take it somewhere else, and when I asked where I should take it, she very rudely, said DHL. And pointed to the label on the box, when I asked if she knew what it was, she said, “I don’t know, google it” in a super rude tone and turned away from me. Very bad experience and we’re not helpful at all."

"I always get amazing service and help at this UPS Store. Ember, the manager and notary, is incredibly helpful and I have needed considerable help with printing, scanning, notarizing and mailing a long series of documents, day after day, week after week! I’ve become a regular customer as I navigate the complexities of life. Thank you Ember and all the staff here!"

"Just experienced some of the worst customer service here. I was standing in line at 10:55am this morning with a package containing a prepaid label when the notary employee with cat-eye glasses asked if anyone in line had an Amazon return or prepaid label. I raised my hand and she said I could go use the self-serve kiosk. I had a prepaid label for a valuable shipment, and I didn’t want to use a kiosk when shipping something valuable, so I stayed in line. She addressed me a few seconds later asking if I was going to use the kiosk, and I said no, I would prefer to interact with a person for this shipment. She immediately got an attitude and responded that there’s no difference in whether I use the kiosk or hand it to one of the employees, except I would get out of the store faster. Her attitude and condescending tone was so unnecessary, and why does it matter if I elect to wait in line to interact with a person? I’m aware that the kiosk would be faster, but I chose to stay in line and wait for an employee to process my shipment. What employee snaps at their customers like that for no reason? I’ll take my business elsewhere moving forward where I won’t be berated for doing absolutely nothing wrong."