Firestone Complete Auto Care

"I had an issue with a failed part. My extended warranty company was having issues receiving the photos that my service advisor from Firestone was trying to send. The adjuster was blaming them, they were blaming the adjuster (for stalling). I then attempted to send the photos myself, which were never delivered, and called the warranty company multiple times. The folks at Firestone were patient, although not altogether happy for all the issues, but hung in there with me to get the mattered settled. The work was done properly and efficiently and we were finally able to get payment from the warranty comoany. I will continue to use firestone for my auto repair and maintenence needs."

"This was such a great experience! Ishmael helped out so much with making sure we understood everything and getting us in and out as quickly as possible. This is probably one of the shortest trips to a mechanic I’ve ever had. Thank you, Ishmael and Firestone!!"

"I had brake work done on my 2015 bmw and had a great experience with this shop. They greeted me and explained what they would be doing in the inspection and then called me sooner than they quoted and further explained what I needed to have done, and since I had a little knowledge of the vehicle, I knew they were not trying to sell me something I didn't need. I had front/rear pads and rear rotors replaced with a brake fluid exchange and the car was returned in better shape than I left it. No greasy finger marks as I've had in the past from other shops, very clean and professional. Thanks to Ishmail and the crew, I can be secure in knowing my brakes are in fine working order. This is the second vehicle I have had serviced in this shop and I will be going back."

"My experience was horrible and after my feedback I got a call from them. He listened and then I listened to him. When the narrative differed from what happened I tried to correct him. Then he talked over me and started to argue with me. Then he hung up. I remember what happened since I was there for 5 hours. They look for problems to get other business but I was clear my mechanic was on the phone. I just wanted my alignment done. He was .9 miles away at my office and he was going to fix any issues I had. While they are calling around for parts to give a quote my time was wasted. I finally asked what was taking so long and when he told me I insisted they do the alignment and let me go."

"Zack and Derrick are the BEST Firestone Associates EVER! Their customer service is like no other. I came to the shop close to closing time and these two young men stayed to assist me with my tire issue. The other associates saw me in the lobby and had left and didn't have time to help. Zack and Derrick are an asset to the Firestone Association. They deserve recognition for their outstanding customer service."