Firestone Complete Auto Care

"Complete idiots. Overfilled our transmission fluid and the truck was unusable. We had to scrap it for 1/8th of what we paid for the truck and had to get a new car. If I had the means I would sue. MORONS."

"Don't come here. Save your time, there's plenty of competition on the same road. They'll turn down small small work by saying it's a 2 hour wait all while half the crew sits around. Being a fleet vehicle we are barred from plugging our own tires. Its a 5 minute job at max. So their lack of service is appalling. You can rest assured we are switching our fleet over to someone else."

"These people are dishonest! After I had a tire pressure sensor diagnosis done at toyota for my Toyota tacoma I decided to get them replaced at firestone because they were a little less pricey. When I arrived at firestone I met Jose, who was very rude and annoyed that I did not want another diagnosis done but instead just wanted to replace the two bad sensors that toyota diagnosed. Toyota said Sensor ID 1 and sensor ID 2 need to be replaced, when I told Jose that he immediatly said, "Well tell me which tires that are" instead using the sensor reader to find out he made me call toyota. Toyota had me on hold for a long time, so long that eventually Jose told me he would only charge me $10 to find out which sensors were ID 1 and ID 2, and since I was in a hurry I agreed to have him check. it only took him 30 seconds to find out that it was the front two tires, but suprisingly he also said that I needed a third sensor replaced. According to Jose the spare tire sensor needed to be replaced as well. I became suspicious because I just came from Toyota and they said it only needed two sensors replaced. And when I asked him to scan the spare tire sensor again so that I can see it, he started making all kind of excuses. I decided to pay the $10 and take my car to "The Discounters" who were very professional and checked the sensors again (free of charge) and just like toyota confirmed that the truck only needs two sensors replaced. I will never go to firestone again and I highly recommend that you don't either!"

"This company has workers that don’t complete proper inspections or services. I came in for an oil change which includes a 19 point inspection with the service (checking for fluids, leaks, etc.) but they NEVER did the full inspection. I even mentioned the inspection to the worker since there was a weird sound coming from my car. When I left Firestones my car was still making that weird sound even though I was told everything was good followed by a confirmation email. I had someone else take a look at my car and found out the noise is because my car was extremely low on steering fluid along with other fluids that’s included in Firestone’s inspection. I’m disappointed that the workers didn’t even bother to do the complete inspection which could’ve resulted in a dangerous situation. Negligent company"

"Was coming for some air for my tires. They had all garage doors closed, with the illusion as if they were closed. There was nowhere to park so I circled around back and all the back door garages was closed too! I then circled around front and parked along the curb to go inside to find no one behind the counter. I come out to find maybe 6 of them behind the closed garage doors through what looked like lightly tinted windows on the garage, I also saw legs..the words "Excuse Me" didn't work. So I call using my phone right there and no answer......I left No communication No acknowledgement 20min wasted"