Tires Plus

"Very pleased with the customer service and the manual service received from the entire staff. I ran over an object the day prior that caused a flat tire. I was able to make it to an auto shop to replace the flat with a donut. Unfortunately, they did not have the size tire needed for my vehicle. I called several locations the next day to have the donut replaced. The Cascade location was the only one that had the tire in stock and was able to fit me in the same day. The staff was very accommodating and knowledgeable. I will return to have the other tires replaced."

"Be prepared to wait 2 hours MINIMUM for ANY service provided. I arrived at 6:50am (they open at 7am). This was after I was told to come back the night before. And I waited over TWO HOURS to replace ONE TIRE. I was late for work, even though I was the very first person in the store. Arrived at 6:50, left at 9:15 for ONE TIRE? Very frustrated by this service, and won’t be returning to this Tires plus for anything. My time is valuable too, and there’s no reason it should take several hours for the first person arriving at the store to get their service done."

"I went in for an alignment. After an hour I was informed that they couldn't perform the alignment because of faulty control arms. I wasn't informed prior that I'd be charged a $25 diag fee. Furthermore, I received no options to get the faulty parts fixed. I did receive that info in my email. IMO they just had cold customer service. Their's no reason for me to come back if the next business is offering the same thing."

"They move like snails here and they're rude. Went early in the morning for an just an oil and change took them almost 4 hour to complete when they told me it would only take an hour. I saw them finally start working on my car 3.5 hours in to the wait. I guess they had to eat breakfast or something. Your better off going to Jiffy Lube or something for an oil change, tire realignment, and most other things. Not an ad for jiffy lube, i've just had overall better and QUICKER experience their in the past."

"IF I COULD GIVE THIS STORE 0 STARS, I WOULD! I waited 6 HOURS for just ONE TIRE to be replaced… and get this… I booked an appointment and came on a weekday. The man at the desk with the glasses/grey hair needs better customer service and communication. Heavy set guy. After the 3rd hour, I asked if they have possibly called my name and I was told “No” with an annoyed tone. Never told me that the tire wasn’t there and had to be delivered. No communication at all! Please, if you want tires, DO NOT COME HERE!!!!!!! The lady with the afro-ponytail was very helpful and informative."