Ford Service Center 7555 Roswell Road, Atlanta, GA 30350

"Normally dislike dealerships. But this place was very different. A team of employees that seamed happy to help. Not pushy or demanding. Several different managers introduced themselves and offered assistance. Pretty good bait and switch on price. Not at all what was advertised. Plus $2000 “paint protection”. We walked on the price. Still give them a good rating for how pleasant and non-pushy."

"Ford would not repair my 2011 ford Explorer under the extended warranty dealing with power steering assist extended warranty. I don’t understand why it wasn’t serviced when I took my suv to get repaired under one recall but the other recall wasn’t found on the diagnostics report at that time. Now ford is asking for over $2300 to repair it and that’s money I don’t have! Owner responded to my review to come to a resolution on the issue. Was told I would receive a call from management but no one called and it’s been over a week. It seems as though no one cares about customer service just vehicle sells."

"I always take my car there for service. Friendly staff, nice lounge with starbucks coffee and professional service. I came in today for an oil change appointment while I was at work. Tommy took a great care of my car and make sure my car was ready earlier than I expected. If youre looking for a detailed, professional and unique service, you must go there for it."

"This dealership is the worse! I wouldn’t recommend anyone bringing their car here . Kept my car for two weeks , couldn’t get anyone on the phone for the first 3 days. The biggest mistake I ever made. Told me I needed a new transmission but when I took my car to my personal mechanic who I trust he told me that was not the case. This place tried to get thousands of dollars out me by lying!! Oh and Tommy Wallis is the worse service advisor ever and a BIG liar. Oh and David Blood too just big liars! Also uploaded a picture where their technicians left my car dirty. When I dropped my car off I had 150 miles to E but when I picked it up I only had 50 miles. Please go somewhere else trustworthy who cares about their customers!"

"Horrible communication at the service department. After 2 weeks of my car being in the shop I was told it was ready and when I came to pick it up, the car was still not ready. I am now going on the fourth week of not having a car and no one can pick up the phone to give me any information. When I am able to get someone to pick up the phone, I am given conflicting information. I do not recommend this Ford to anyone. I have bought 10+ cars from this dealership and remain on a first name basis with many of the technicians but still cannot receive basic customer service. Not to mention I am still paying an arm and a leg for poor service."