Marco's Pizza

"This was my first time ordering from this location and I was quite shocked when I received a call 30 mins after placing an order (at 9pm) for delivery asking if I could come pick my order up. I told the gentleman no and he said they would be closing in 30 mins. Their hours are listed as closing at 11pm. This was quite an inconvenience hence the reason I chose delivery in the first place. A simple phone call when the order was received would have been helpful and I should have been given the option to cancel or pickup at that time not after the fact. When I asked if my delivery fee would be reimbursed I was originally told yes. I received a second call asking if I would accept an item instead of the reimbursement. This is definitely not the Marcos standard that I am used to. Very disappointing!"

"I was very disappointed in both the pizza and the customer service. The pizza came quickly, which was the only nice thing. I started eating a slice and noticed it was very dry. I couldn’t taste any sauce and realized there was no sauce on it at all. I ordered it with white sauce. I took apart several pieces and even wiped my finger on it, only seeing grease. When I called the store, the lady told me that there was sauce on it and that I just couldn’t see it. I told her I took the cheese off and wiped my finger on it and there was definitely no sauce. She continued to tell me I was wrong and just couldn’t see it. I asked to speak to a manager and she told me the manager was not available. No offer for a refund or to do another pizza for me. No offer to help me out at all, only kept telling me I was wrong. Very disappointing. I would not order from here again."

"This was our first time ordering from here and boy am I glad we did. The pizzas were great and the customer service was excellent. Will definitely come back!"

"Marco's Pizza has stepped up their game! This is take out but the last 2 pizza's I've gotten from them have been phenomenal! Fresh ingredients right amount of sauce (they had been a bit dry before) and ready in less than 10 minutes! Staff is friendly and helpful. Please go see them. If you order online they send you great coupons! Worth it!"

"I've been coming to this place for a couple of months and have loved every order, however today(May 1st, 2020) My pizza was very over cooked. It didn't looked that bad until I started to bite in the slice and the bread was very hard and falling apart. I'm never the one to complain, but I had to call the location(1590 Holcomb bridge road in Alpharetta) where I ordered the pizza to let them know that I had an over cooked pizza. I made the call at 9:23pm to report. The person that I talked to was very rude and basically told me that I was lying and said he couldn't do anything for me. He also said that I may have ordered it "well done." I told him that I didn't and I have my receipt to prove it. I was very calm the entire time, but I was just surprised that they did me like that because I've been coming to this location for a very long time. Let's just say that I won't come to this location EVER again. Since he told me I was lying about my pizza I'm going to post them on here and let the public decide if I'm lying or not. I can't believe this!! I know the Franchise wouldn't treat a customer like this."